Marketing Services

CPM International

1001-5000

Spain

Join **CPM International**, a vibrant marketing services company with a global presence in over 30 countries, as a **German Customer Care** representative! We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you're seeking full-time or part-time opportunities, you'll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.

Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you're passionate about providing top-notch support and eager to make a difference, we want to hear from you!

## Tasks

**What’s your Mission?**

*   **Customer Advocate:** Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
*   **Product Expert:** Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
*   **Omnichannel Specialist:** Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
*   **Problem Solver:** Analyse customer issues, identify root causes, and proactively offer personalized solutions.
*   **Brand Ambassador:** Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

## Requirements

**Your Experience, Our Future**

*   **Excellent Communication:** Fluent in **German** with exceptional grammar and spelling.
*   **Strong English Proficiency:** Fluency in both written and spoken English
*   **Customer-Centric Approach:** A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
*   **Strong Administrative & Analytical Skills:** Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
*   **Proactive Problem-Solving:** A professional and proactive approach to identifying and resolving customer issues effectively.

## Benefits

**Your Benefits Package**

*   **Start Date:** November 2025
*   **Hours:** 39 hours/week.
*   **Work Schedule:** We offer different schedules to match different shifts.
*   **Salary:** €20.000-22.000 gross per year
*   **Holidays:** 24 calendar days (pro-rata).
*   **Work Model:** Hybrid (6 days per month at the office).
*   **Training:** 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.
*   **Office Location:** Barcelona (La Sagrera).

**Additional Perks:**

*   **Career Growth:** Ongoing training and development.
*   **Well-being Support:** Confidential counselling and resources.
*   **Perks & Discounts:** Exclusive offers and rewards.
*   **Health Benefits:** Discounted health insurance.
*   **Skill Development:** LinkedIn learning and certifications.

**Let's chat about your future at CPM International!**

Employee

Professional / Experienced

Join CPM International, a vibrant marketing services company with a global presence in over 30 countries, as a German Customer Care representative! We focus on customer service, sales, and technical support solutions for a diverse range of clients worldwide. Whether you&#39;re seeking full-time or part-time opportunities, you&#39;ll be part of a dynamic team that values belonging, commitment, communication, creativity, curiosity, diversity, and drive.
Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If you&#39;re passionate about providing top-notch support and eager to make a difference, we want to hear from you!
<h2 id="tasks">Tasks</h2>
What’s your Mission?
<ul>
<li>Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.</li>
<li>Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.</li>
<li>Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.</li>
<li>Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.</li>
<li>Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.</li>
</ul>
<h2 id="requirements">Requirements</h2>
Your Experience, Our Future
<ul>
<li>Excellent Communication: Fluent in German with exceptional grammar and spelling.</li>
<li>Strong English Proficiency: Fluency in both written and spoken English</li>
<li>Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.</li>
<li>Strong Administrative &amp; Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.</li>
<li>Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Your Benefits Package
<ul>
<li>Start Date: November 2025</li>
<li>Hours: 39 hours/week.</li>
<li>Work Schedule: We offer different schedules to match different shifts.</li>
<li>Salary: €20.000-22.000 gross per year</li>
<li>Holidays: 24 calendar days (pro-rata).</li>
<li>Work Model: Hybrid (6 days per month at the office).</li>
<li>Training: 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.</li>
<li>Office Location: Barcelona (La Sagrera).</li>
</ul>
Additional Perks:
<ul>
<li>Career Growth: Ongoing training and development.</li>
<li>Well-being Support: Confidential counselling and resources.</li>
<li>Perks &amp; Discounts: Exclusive offers and rewards.</li>
<li>Health Benefits: Discounted health insurance.</li>
<li>Skill Development: LinkedIn learning and certifications.</li>
</ul>
Let&#39;s chat about your future at CPM International!

Customer Service Representative - German Speakers

Customer Service Team Leader - German with English (Part-Time)

Health & Safety Manager

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