Technical Support Agent for the German Market

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

What you will be doing?

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

What skills & experience you will bring to us?

• A fluent level of German (spoken and written).
• A high level of English.
• You are very well organised and have excellent interpersonal skills.
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions.
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
• You know how to work within a team.
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines.

What do we offer?

• Starting Date: June 2025.
• Salary: 23.000€ gross per year.
• Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
• Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid working model.
• Location: Barcelona, Spain

Additional Benefits:

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether