E-Commerce team leader

Cooler Master is a computer hardware manufacturer from Taiwan. Founded in 1992, the company is a popular brand for computer chassis, power supplies, coolers, and other accessories. Alongside the retail business, Cooler Master is also an OEM vendor for many major brand names in the computer industry.

In recent years the company aggressively expanded its operations and brand exposure.

The company headquarter of Cooler Master is located in Taipei, Taiwan and has its own manufacturing facilities in China.

To support its international operations the company also has branch offices on all continents.

The European HQ is located in the Netherlands.

Key Objectives

The E-Commerce team leader develops and manages all aspects of our own online store(s) and Amazon accounts and drives the adoption to realize corporate objectives and targets.

To make the relationship with our end-users even better, we would like to serve them directly (direct-to-customer) in order to offer a seamless customer journey and a perfect buying experience.

Role & Responsibilities

Subject matter expert in online store e-Commerce sales, campaign management and an in depth understanding of consumer and SME needs, expectations and online buying behaviors on both Amazon as well as our own platforms.

Accountable for the development and ongoing improvement of the online stores and online campaigns in order to drive improvements in demand generation, conversion and average order size

Exhibits authoritative business, financial and legal acumen to develop meaningful business recommendations

Uses online metrics to identify issues and opportunities and subsequently develop strategies and implement enhancements to increase sales performance.

Uses competitive intelligence in account planning and sales activities to develop counter strategies that will neutralize competitive influence on the customers buying decisions

Ability to work through an environment of constant change and effectively support the

country sales managers through transitions beyond their control

Educated to degree level or equivalent and/or proven work experience within an online store (experience with Shopify, Salesforce is an advantage);

Minimum 2 years’ experience in e-commerce sales (consumer electronics or otherwise).

• Experience managing online operations in both start-up and more complex environments.
• A track record of proven success in past positions (delivering e-Commerce online stores etc)
• Manage multiple projects and requests on a daily/weekly basis.
• Outgoing person who is capable of working with cross functional multicultural teams.
• An understanding of and experience in project management and general sales skills.

Personal Characteristics

Self Starter that sets clear objectives, defining metrics and key milestones to plan and organize work.
Responds quickly to customer/client requests and needs as a priority.
Anticipates changing customer needs and seeks to create value for the customer.
Proactively supports colleagues and collaborates with them to help achieve targets.
Actively seeks to understand the competition and how they differentiate themselves.
Identifies a number of ways to do things differently that will continuously improve the business.
Handles problems and acts on own initiative without being prompted.
Seeks out and acts on both internal and external customer/client feedback.
Creates a positive team environment through co-operation.

Outgoing personality who is capable of working with cross functional teams.

Cooler Master offers a comprehensive salary and incentive package for its employees.

We offer a no-nonsense open business culture with informal direct lines of contact.

We offer to the right employee, good career opportunities and advancement possibilities ensuring both personal growth and development to grow with the company.

Join Cooler Master as our E-Commerce Team Leader! Drive innovation, and lead with passion in a vibrant, inclusive environment. Celebrate being Wired Different with us!