Account Manager - North America (f/m/d)

Job Description

A little about us:

Container xChange is the leading online platform for container logistics and operations. We simplify the logistics of global trade, making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.

Our team of 100+ like-minded xChangees from 40+ nationalities has made this possible! We have scaled far beyond the small start-up we once were and continue to disrupt the industry together.

The role:

As our Account Manager, you will manage a portfolio of approximately 100 clients, serving as their main point of contact. Your goal is to drive their success on our global container marketplace by ensuring regular transactions on our platform.

We’re looking for a proactive, independent, and organized professional who can build strong client relationships. You should be comfortable with daily calls and committed to providing ongoing support.

Reporting to (our Team Lead - Account Management), you will collaborate closely to align on strategy and drive success in the North American market. Your focus will be on growing the region by driving product adoption, increasing transactions, and maximizing revenue. You will also manage contract renewals and upsells while fostering long-term business relationships.

Location:

This is a fully remote position within Brazil, with a preference for candidates based in São Paulo. The working hours for this role will be from 10:00 AM to 6:00 PM (São Paulo time) to align with U.S. market hours. Please note that this position is offered as afreelance contract with unlimited tenure.

Your Impact:

• Customer onboarding and product adoption: You will help our new clients quickly onboard onto our platform and make sure they are set up for success.
• Transactions and commissions: You will drive more container trades and maintain steady growth month over month.
• Customer retention: You will focus on maximizing renewals and upsells, ensuring strong customer retention and 100% MRR.
• Customer Escalation Management: You will address and resolve customer disputes promptly, keeping escalation rates low and satisfaction high.

Requirements

What makes you the PERFECT match?

• You have 2-5 years of experience as an Account Manager, managing large SMB portfolios, ideally in a Marketplaces, SaaS, or Logistics environment.
• You excel at building and maintaining B2B relationships, understanding client needs inside and out.
• You are a true go-getter: eager to jump on calls, pursue new opportunities, and drive business growth.
• You are proactive, hands-on, and driven, always up for tackling new challenges.
• You are experienced with CRM systems, preferably Salesforce or a similar platform.

• You are fluent in English (Spanish or French is a plus) and communicate clearly and effectively.

  What to expect?

  Ownership & impact at xChange: You will have a direct stake in xChange as a shareholder with a competitive equity package! You will also have full ownership and trust to drive impactful topics, supported by smart and driven individuals. Plus, get personal coaching and counseling for both professional development and personal well-being.

  xChange culture & collaboration: Our diverse and talented team operates with a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.

  Other perks at xChange: Enjoy a generous vacation package, mental health & coaching support through , language courses, and more. Feel free to ask the Talent team for details 😊