Accounts Receivable Specialist - 12 month fixed-term contract (f/m/d)

Job Description

A little about us:

Container xChange is the leading online platform for container leasing and trading. We simplify the logistics of global trade, making the processes surrounding the container as simple as the container itself by providing a neutral infrastructure for all logistics companies.

Our team of 100+ like-minded xChangees from 40+ nationalities has made this possible! We have scaled far beyond the small start-up we once were and continue to disrupt the industry together.

The role:

Are you ready to make a real impact and drive excellence in client-facing finance processes? As our Accounts Receivable Specialist, you'll take ownership of essential client interactions, ensuring top-notch customer service while collaborating closely with our Product and Customer-Facing Teams to elevate our service to new heights.

In this role, you’ll be the main point of contact for clients, so strong analytical skills and clear communication are key. You’ll be managing and interpreting large sets of customer marketplace data and delivering clear, insightful explanations of their account statements.

We're looking for someone proactive, with a keen eye for improving processes and transforming them into valuable new features. Ideal candidates bring practical experience in finance operations (particularly collections) and customer service. If you’re ready to contribute, grow, and be part of a dynamic team that values your insights, we’d love to hear from you!

Location: Our office is located in central Hamburg and are looking for someone to be based here for this position.

Please note: This position is a 12-month fixed-term contract, and applicants must have a valid work permit for Germany.

Requirements

Your Impact:

• Manage Customer Accounts: You will take ownership of a customer portfolio, ensuring timely payments, providing platform guidance, and assisting with account reconciliations.
• Lead Customer Support & Audits: You will be the main contact for payment inquiries, liaising with collection agencies, supporting account audits, and resolving discrepancies.

• Drive Process Improvement: You will continuously seek ways to reduce manual tasks, increase efficiency, and improve processes for higher-value outcomes.

  What makes you the PERFECT match?

• You bring 2-3 years of experience in accounts receivable and finance operations.
• You bring hands-on experience in collections and customer service, ensuring excellent client interactions.
• You bring a proactive mindset, always looking for ways to improve processes and implement valuable new features.
• You bring proficiency in Excel, including VLOOKUPs, pivot tables, and other advanced functions.
• You bring a background in databases or SQL, with experience using tools like NetSuite, Zendesk, and Salesforce a plus.

• You are fluent in English (Mandarin is a plus).

  What to expect?

Ownership & impact at xChange: You will have full ownership and trust to drive impactful topics, supported by smart and driven individuals. Plus, get personal coaching and counseling for both professional development and personal support through our partnership with Fürstenberg Institut.

xChange culture & collaboration: our diverse and talented team operates with flat hierarchies and a growth-focused mindset which fosters an open-minded, collaborative, and high-performance driven culture where A-players thrive.

Other perks at xChange: 28 vacation days, mental healthcare & coaching program, discounted bike leasing, a subsidized Deutschlandticket, language courses and many more. Feel free to ask the Talent team for details 😊