Customer Success Manager - DACH | German speaker (f/m/d)

About us

We are B2B sales experts who have packaged our collective knowledge, wisdom, and experience into one sales platform. By providing a SaaS solution and tailored advisory services to our clients, we help SaaS companies, consulting teams, IoT businesses, engineering companies, and professional service businesses build their client base and revenue with confidence.

We are obsessed with transforming our industry every day for the sake of the clients we serve so that they can keep growing with unrelenting momentum. A commitment to excellence pulses at the heart of all we do, as does honesty and integrity.

In a nutshell, what are we looking for?

• A Customer Success Manager with exceptional communication skills, a knack for creativity and a fervent interest in marketing to successfully orchestrate marketing campaigns for our clients.
• A customer-centric person driven by the desire to craft the perfect blend of customer satisfaction and marketing excellence.

Responsibilities

• Customer Onboarding: Understand customer needs (e.g. objectives, target audience, unique requirements) and communicate effectively to align expectations regarding campaign objectives, timelines, and performance metrics.
• Strategy Preparation & Campaign Execution: Develop marketing strategies, collaborate with internal teams, campaign planning, write compelling marketing copies tailored to each campaign's objectives and set up automations in Cleverep’s platform.
• Optimization & Customer Satisfaction: Strategically plan campaigns in advance, conduct A/B testing to continuously monitor campaign performance metrics and hold regular review meetings with customers to discuss campaign progress, performance, and any necessary adjustments.

Qualifications

• Previous experience in a customer-facing role (e.g. Customer Success, Project Management, B2B Sales) in a dynamic start-up, agency or high growth environment (preferably in SaaS or B2B).
• Good understanding of cloud-based software tools (SaaS).

Languages

• German proficiency (must have): native speaker or strong professional proficiency with a C1+ level.
• English proficiency: ability to speak and write fluently and idiomatically.

Skills

• Excellent written and verbal communication skills.
• Customer orientation: Ability to build and maintain strong relationships with customers.
• Capacity to think outside the box, build strong campaign strategies, generate creative ideas, and craft compelling marketing messages.
• Extremely organized with strong attention to detail, and ability to prioritize.
• Ability to analyze data, derive insights, and make data-driven decisions.
• Resilient and ambitious: “quick start” mentality with a high production output.
• Collaborative team player with strong independent work capabilities.
• Curious and eager to learn.

While not every item on the list is a must-have, if you have got the skills, we want to see them! Send over your resume, and we promise to give it a thorough review. You will not be left hanging - we respond to all applicants!

What you will find at Cleverep

• Competitive salary.
• Flexibility: hybrid work coupled with flexible working hours.
• Offices: modern office facilities, located in the center of Barcelona (Urquinaona).
• Startup spirit: join the opportunity to build up a bootstrapped company from its early stages onwards and to shape the direction of the company in a highly dynamic market environment!

Ready to embark on an exciting journey with Cleverep? We're eager to review your application and will reach out within a few days to discuss the next steps in our hiring process. We're looking forward to getting to know you better!