Partner Integration Manager

AI Communication Hub for Hospitality
Chatlyn’s platform lets hotels and travel operators engage guests 24/7 via an AI-powered webchat widget on their site, handling queries in any language with instant, contextual answers.

Unified Omnichannel Inbox
All guest conversations—from WhatsApp, Email, SMS, Instagram, Facebook Messenger, Telegram, to webchat—appear in a single inbox with AI suggestions, real-time translation and a ticketing system to track and prioritize requests.

Seamless PMS & CRM Integrations
Native connectors include Mews, Oracle OHIP, Apaleo, Clock PMS, HubSpot, Salesforce and more—ensuring real-time synchronization of guest data for personalized experiences.

Rapid Growth & Scale
Launched in late 2022, Chatlyn now supports over 1,000 properties worldwide and has processed more than one million guest messages—underscoring the platform’s reliability and scalability.

Vendor Relationship & Outreach

• Identify and maintain contacts at each partner organization, from PMS providers to analytics tools.
• Schedule regular calls to obtain API docs, sandbox credentials, SLAs, and support contacts.

Technical Discovery & Documentation

• Deep-dive into partner APIs (REST/SOAP, OAuth, webhooks), edge cases, rate limits and auth methods.
• Produce clear integration specs: user stories, acceptance criteria, data mappings, and security requirements.

Developer Enablement

• Provision environments, share endpoints and credentials securely, and verify access in staging.
• Work closely with Engineering to clarify questions and unblock development.

Project Management & Launch

• Create and own the integration project plan: timelines, milestones, UAT, rollback strategies.
• Coordinate cross-functional teams (Product, QA, Customer Success) to ensure smooth go-live.

Post-Launch Support & Enablement

• Develop internal runbooks and customer-facing guides for each integration.
• Act as tier-1 support for integration questions, troubleshooting and feature requests.

Performance Monitoring & Continuous Improvement

• Track integration health and adoption metrics; identify and drive enhancements.
• Feed back learnings to Product to prioritize new partners and features.

• 3–5+ years in a technical partner-facing, product or integration role, ideally in hospitality SaaS.
• Proven ability to read and interpret API documentation (REST/SOAP, OAuth, webhooks).
• Excellent written and verbal communication skills—you bridge non-technical vendors, engineers and end users seamlessly.
• Strong organizational skills with a track record of managing multiple concurrent projects.
• Experience with Postman/Swagger, and project-tracking tools (Jira, Asana).
• Bonus: Familiarity with GDPR compliance and hospitality systems (PMS, CRS, channel managers).

• Own integrations that power personalized guest experiences for 1,000+ properties worldwide.
• Be part of a cutting-edge AI platform that’s redefining hospitality communication through automation and data.
• Competitive salary, flexible remote options, and a collaborative culture headquartered in Vienna.

Joining Chatlyn as our Partner Integration Manager isn’t just a job—it’s an opportunity to shape the future of hospitality technology. You’ll be the vital link between innovative AI-driven communication tools and the partners that power them, ensuring seamless guest experiences around the globe. If you thrive on building relationships, love diving into technical challenges, and take pride in delivering end-to-end solutions, this role will empower you to make a real impact every day. Come build with us, and let’s redefine what’s possible in hospitality together!