Customer Service Operations Intern

At Catawiki, every day brings the extraordinary! Whether it’s , a , or , we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values:

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

About the job

*This is a 6-month paid internship

We are seeking a motivated and detail-oriented Customer Service Operations Intern to join our team and support our 2025 programs. This role directly contributes to improved customer satisfaction and operational efficiency. The intern will focus on managing and maintaining operational excellence, specifically through uploading Help Center content, supporting project coordination, and driving process improvements. This is an exciting opportunity to gain hands-on experience in a dynamic, fast-paced environment while working on impactful projects.

What you’ll do

• Content Management:
  • Support uploading and maintaining Help Center (HC) articles and canned responses (macros) in Kustomer. Uploading accurate content is crucial to our projects' success, as it directly supports the learning and optimization of LLM models used in our customer service operations
  • Work with cross-functional teams to gather and implement feedback on content improvements.
• Project Coordination and Support:
  • Support the alignment of project timelines, deliverables, identifying roadblocks, and stakeholder communications.
  • Collaborate with internal stakeholders to track progress and gather requirements for ongoing projects.
• Metrics Tracking and Reporting:
  • Assist in tracking performance indicators (e.g., escalation volumes, resolution times).
  • Support the team in analyzing data for efficiency improvements and generating actionable insights.

Who you are

• A proactive and motivated individual with a "get-it-done" mentality who thrives in a dynamic and rapidly scaling environment.
• Passionate about operational efficiency and technology-driven solutions to support process optimization.
• An excellent communicator (verbal and written in English) who can coordinate across teams and manage stakeholder relationships.
• Strong organizational and project management skills with the ability to juggle multiple tasks and priorities effectively.
• Detail-oriented, with a knack for spotting gaps and suggesting improvements.
• Tech-savvy and eager to learn new systems, workflows, and tools.
• Interest or background in project coordination, data reporting, or customer operations is desirable.
• You are available for a 6 month-period.

In order to be considered for this internship, you need to be registered as a student in a Dutch university during the entire internship period. A tri-party agreement will be requested.

Where you’ll be

This role is based in Amsterdam, the Netherlands, with remote working 3 days a week.

Why You'll Love Working with Us

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.
• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.
• A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.
• Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means we typically ask you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with your colleagues. Of course, if the job description specifies that the role is 100% remote—such as for certain expert or sales positions—then that arrangement will apply.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.