Blu Selection
Blu Selection

Coffee Brand Support Specialist (French Speaker)

Employee
Customer Service

Are you passionate about delivering exceptional customer service and creating positive experiences? Join a dynamic team as a Customer Expert for the French market, where you will have the opportunity to support customers, represent a global coffee brand, and elevate the customer experience throughout their journey!

Tasks

Your responsibilities and impact as a Coffee Brand Support Specialist will be:

  • Handle inbound and outbound customer interactions via voice or digital platforms, addressing their needs and inquiries
  • Provide a personalized and professional approach to communication, ensuring customer satisfaction
  • Resolve customer issues efficiently through First Contact Resolution, minimizing the need for follow-ups

Requirements

Skills, qualifications, and interests you need to succeed in this role:

  • French (native level) and English (B2 level minimum)
  • Strong communication skills with the ability to adapt tone and approach based on customer needs
  • Experience in customer service, sales, or a related field is preferred
  • Ability to work independently while contributing to team goals
  • Detail-oriented, proactive, and customer-focused mindset

Benefits

What’s in it for you?

  • Salary:
  • With free accommodation (shared flat with all bills covered): 1050€ gross/month.
  • Without accommodation: 1305€ gross/month.
  • We’ve got you covered:
  • Reimbursement for your flight to Lisbon (after 9 months).
  • Yearly round-trip ticket to visit your family and friends back home (European destinations).
  • Airport pick-up upon arrival (because we know moving abroad can be stressful).
  • More perks to make life fun:
  • Free Portuguese lessons (Olá, tudo bem?).
  • Access to cooking classes, sports activities, and social events to meet your new friends.
  • Support with opening your bank account, setting up paperwork, and more (we’ll hold your hand through the boring stuff).
Updated: 5 hours ago
Job ID: 13957196
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Blu Selection

11-50 employees
Staffing and Recruiting

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.

  1. Coffee Brand Support Specialist (French Speaker)