Coffee Brand Support Specialist (French Speaker)

Are you passionate about delivering exceptional customer service and creating positive experiences? Join a dynamic team as a Customer Expert for the French market, where you will have the opportunity to support customers, represent a global coffee brand, and elevate the customer experience throughout their journey!

Your responsibilities and impact as a Coffee Brand Support Specialist will be:

• Handle inbound and outbound customer interactions via voice or digital platforms, addressing their needs and inquiries
• Provide a personalized and professional approach to communication, ensuring customer satisfaction
• Resolve customer issues efficiently through First Contact Resolution, minimizing the need for follow-ups

Skills, qualifications, and interests you need to succeed in this role:

• French (native level) and English (B2 level minimum)
• Strong communication skills with the ability to adapt tone and approach based on customer needs
• Experience in customer service, sales, or a related field is preferred
• Ability to work independently while contributing to team goals
• Detail-oriented, proactive, and customer-focused mindset

What’s in it for you?

• Salary:
• With free accommodation (shared flat with all bills covered): 1050€ gross/month.
• Without accommodation: 1305€ gross/month.
• We’ve got you covered:
• Reimbursement for your flight to Lisbon (after 9 months).
• Yearly round-trip ticket to visit your family and friends back home (European destinations).
• Airport pick-up upon arrival (because we know moving abroad can be stressful).
• More perks to make life fun:
• Free Portuguese lessons (Olá, tudo bem?).
• Access to cooking classes, sports activities, and social events to meet your new friends.
• Support with opening your bank account, setting up paperwork, and more (we’ll hold your hand through the boring stuff).