Blu Selection

Staffing and Recruiting

11-50

Portugal

Are you passionate about delivering exceptional customer service and creating positive experiences? Join a dynamic team as a Customer Expert for the French market, where you will have the opportunity to support customers, represent a global coffee brand, and elevate the customer experience throughout their journey!

## Tasks

**Your responsibilities and impact as a Coffee Brand Support Specialist will be:**

*   Handle inbound and outbound customer interactions via voice or digital platforms, addressing their needs and inquiries
*   Provide a personalized and professional approach to communication, ensuring customer satisfaction
*   Resolve customer issues efficiently through First Contact Resolution, minimizing the need for follow-ups

## Requirements

**Skills, qualifications, and interests you need to succeed in this role:**

*   French (native level) and English (B2 level minimum)
*   Strong communication skills with the ability to adapt tone and approach based on customer needs
*   Experience in customer service, sales, or a related field is preferred
*   Ability to work independently while contributing to team goals
*   Detail-oriented, proactive, and customer-focused mindset

## Benefits

**What’s in it for you?**

*   Salary:
*   With free accommodation (shared flat with all bills covered): 1050€ gross/month.
*   Without accommodation: 1305€ gross/month.
*   We’ve got you covered:
*   Reimbursement for your flight to Lisbon (after 9 months).
*   Yearly round-trip ticket to visit your family and friends back home (European destinations).
*   Airport pick-up upon arrival (because we know moving abroad can be stressful).
*   More perks to make life fun:
*   Free Portuguese lessons (Olá, tudo bem?).
*   Access to cooking classes, sports activities, and social events to meet your new friends.
*   Support with opening your bank account, setting up paperwork, and more (we’ll hold your hand through the boring stuff).

Employee

Entry level

<p>Are you passionate about delivering exceptional customer service and creating positive experiences? Join a dynamic team as a Customer Expert for the French market, where you will have the opportunity to support customers, represent a global coffee brand, and elevate the customer experience throughout their journey!</p>
<h2 id="tasks">Tasks</h2>
<p><strong>Your responsibilities and impact as a Coffee Brand Support Specialist will be:</strong></p>
<ul>
<li>Handle inbound and outbound customer interactions via voice or digital platforms, addressing their needs and inquiries</li>
<li>Provide a personalized and professional approach to communication, ensuring customer satisfaction</li>
<li>Resolve customer issues efficiently through First Contact Resolution, minimizing the need for follow-ups</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p><strong>Skills, qualifications, and interests you need to succeed in this role:</strong></p>
<ul>
<li>French (native level) and English (B2 level minimum)</li>
<li>Strong communication skills with the ability to adapt tone and approach based on customer needs</li>
<li>Experience in customer service, sales, or a related field is preferred</li>
<li>Ability to work independently while contributing to team goals</li>
<li>Detail-oriented, proactive, and customer-focused mindset</li>
</ul>
<h2 id="benefits">Benefits</h2>
<p><strong>What’s in it for you?</strong></p>
<ul>
<li>Salary:</li>
<li>With free accommodation (shared flat with all bills covered): 1050€ gross/month.</li>
<li>Without accommodation: 1305€ gross/month.</li>
<li>We’ve got you covered:</li>
<li>Reimbursement for your flight to Lisbon (after 9 months).</li>
<li>Yearly round-trip ticket to visit your family and friends back home (European destinations).</li>
<li>Airport pick-up upon arrival (because we know moving abroad can be stressful).</li>
<li>More perks to make life fun:</li>
<li>Free Portuguese lessons (Olá, tudo bem?).</li>
<li>Access to cooking classes, sports activities, and social events to meet your new friends.</li>
<li>Support with opening your bank account, setting up paperwork, and more (we’ll hold your hand through the boring stuff).</li>
</ul>


Coffee Brand Support Specialist (French Speaker)

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