B2B Customer Care Specialist (French Speaker)

Our client thrives on the belief that exceptional people create outstanding products. Since 2010, they have been equipping sales and marketing teams worldwide with powerful, user-friendly software tools designed to accelerate and simplify their workflows. With over 100,000 companies in 179 countries relying on their cloud-based solutions, they’ve become one of Estonia’s leading tech innovators.

Our client is seeking a B2B Customer Care Specialist to join their dynamic Lisbon team. In this role, you’ll provide exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty. If you’re passionate about problem-solving, building relationships, and being part of a global team, this role is for you

Your Responsibilities in the Role of B2B Customer Care:

As a key member of the team, you’ll be responsible for:

• Providing first-class assistance to clients via emails, chat and phone, resolving inquiries in a timely and professional manner
• Troubleshooting technical issues and delivering tailored solutions to meet customer needs
• Collaborating with product, engineering, and customer success teams to stay updated on the latest features and enhancements
• Guiding both new and existing customers to maximize their use of the company’s tools and services

To succeed in this role, you'll need:

• Fluency in French and English
• At least 1 year of experience in customer-facing roles (e.g., customer support, sales, or account management).
• Strong interpersonal and communication skills, both verbal and written.

• The ability to multitask and manage multiple customer interactions simultaneously.

• Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.g., Zendesk, Intercom, Freshdesk).

Why Join the Team?

This is more than a job—it’s an opportunity to grow and thrive in an empowering environment. Here’s what’s in store for you:

• A people-first company culture that values diversity, collaboration, and innovation.
• A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more.
• Hybrid work model to support a balanced personal and professional life.
• Opportunities for career growth with access to internal and external training programs.
• A competitive salary package with amazing perks, including an annual bonus, health insurance, meal allowance, flexible benefits (e.g., transport, technology), and more.
• A supportive environment where your ideas are not only heard but encouraged and implemented.

Ready to Make an Impact?

If you’re excited to join a fast-growing, customer-centric company that’s shaping the future of sales and marketing tools, apply today and take the next step in your career!

Our client is an equal-opportunity employer committed to building an inclusive workplace where everyone feels valued, regardless of their background.