Service & Delivery Coordinator for Social Media Platform (German Speaker)

You have a passion for social media, customer service and content moderation? Take this great opportunity to relocate to Lisbon and take the next step in your career. As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide known Social Media Platform, but also for sellers and creators.

Your responsibilities and impact working as a Service & Delivery Coordinator will be:

• Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
• Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
• Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
• Ensuring user and brand safety through effective content moderation practices.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in German and a minimum B2 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping up-to-date with social media trends and practices
• Resilience to sensitive content, demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period
• Working hours: full time (40h/week) Monday- Sunday 9:00-21:00
• Salary conditions: 1.408 € gross/month + 100€ /month + 300 € loyalty bonus every 3 months + 3.000 € signings bonus + performance bonus 120 € from 4th full month + 7€ meal voucher/ day
• Health insurance provided from the beginning
• Paid professional training
• Employee discounts
• Fun and engaging company-wide initiatives
• Excellent work culture

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment