Customer Service for a Luxurious Automotive Brand (Dutch Speaker)

Discover the perfect balance between working and enjoying the sun as a Customer Service Agent for a Luxurious Automotive Brand. Are you fluent in Dutch and do you dream of an international work environment in a breathtaking destination such as Lisbon? Then this opportunity is for you!

Your responsibilities and impact as a Customer Service Agent will be:

• Helping clients with incoming issues
• Ensuring high-quality customer service
• Booking appointments for maintenance
• Roadside assistance
• Recording data in the CRM system
• Giving information about the app, warranty, and purchases

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a high level of English (C1)
• Knowledge of the value and impact that a good customer experience can create
• Articulate & communicative
• Available for 24/7 rotative shifts
• Being a real team player and committed to your work
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit or an EU passport (required)

What’s in it for you?

• Type of contract: a long-term fixed-term contract, renewable every year. After 2 years a permanent contract
• Working from home is possible
• Working hours: full-time (40h/week)
• Monday to Sunday, availability to work between 00:00 - 23:59, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 1040€ gross/month
• Excluding accommodation: 1298€ gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help with paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths (team lead, supervisor etc.). There's a program that lets you grow within the company after 6 months

(*) Compensation during the training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people, good vibes, and a happy-go-lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Portugal or send us your CV to be considered for other projects or future opportunities.