QA Customer Experience - Korean Speakers

Our client is a fast-growing BPO provider and partner to the biggest global brands. They are now looking for a Customer Experience Quality Analyst to join their team in Barcelona.

This role will responsible for improving support quality, player experience, policies, and processes by analyzing data and providing actionable insights.

• Ensure quality standards across global partners through evaluations and deep dives
• Analyze player support tickets to spot trends, identify gaps, and suggest improvements
• Facilitate calibration sessions and resolve QA disputes with global vendors
• Deliver quality insights and recommendations to improve player support and processes
• Collaborate with stakeholders to enhance training, knowledge gaps, and player experience
• Conduct targeted deep dives, analyze trends, and present findings to stakeholders
• Work independently with strong problem-solving and analytical skills

• Native level of Korean and proficiency in English
• Preferred certifications: COPC Quality Management, Lean Six Sigma (Yellow/Green Belt)
• 3+ years of QA experience, ideally in Customer Service-standard environments or contact centers
• Proficiency in Excel, Google Sheets, and data tools (e.g., Tableau)
• Gaming industry experience is a plus
• Excellent communication, reporting, and presentation skills
• Strong ability to analyze data, identify trends, and deliver clear insights
• Team player with a proactive, detail-oriented, and independent mindset
• Experience managing stakeholders and resolving QA discrepancies
• Comfortable working under pressure and meeting deadlines

• Competitive salary and bonus
• Flexible working hours
• Hybrid working model
• Private medical insurance
• Strong learning and development plans for your career growth
• International, open-minded and united team