Telecommunications

AZURREO

11-50

Global People and Culture Lead

Syria

**About Azurreo**  

Azurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally.

We are seeking a **Technical Support Coordinator** to join our international Helpdesk team. This role is ideal for professionals with hands-on technical experience who want to take ownership of client issues and contribute to process improvements in a fast-growing, fully remote organization.

## Tasks

**What You’ll Do**

*   Serve as the main point of contact for international clients’ technical issues, managing tickets via email, chat, and phone.
*   Troubleshoot and resolve network, software, and server problems (DNS, SSL, FTP, VPN, etc.).
*   Escalate complex issues with detailed diagnostics to ensure swift resolution.
*   Collaborate with internal teams to improve support processes and update documentation.
*   Identify recurring technical issues and propose solutions to prevent future incidents.
*   Participate in projects and initiatives to enhance client support services.

## Requirements

**Who You Are**  
**Required:**

*   1 to 2 years of experience in technical support, helpdesk, or IT/telecom operations.
*   Solid understanding of networking, server management, and software troubleshooting.
*   Comfortable with CRM systems, ticketing tools, and Microsoft Office.
*   Fluent in English (written and spoken); French is a plus.
*   Reliable remote work setup based in Lebanon.
*   Proactive problem-solver with excellent communication skills.
*   Experience mentoring junior team members or leading small initiatives is a plus.

**Preferred:**

*   Certifications such as CCNA, CompTIA Network+, or equivalent.
*   Hands-on experience with VoIP, 5G, SD-WAN, or cloud systems.
*   Demonstrated ability to work independently and take ownership of client issues.
*   Strong analytical skills and willingness to learn new technologies.

## Benefits

**Why You’ll Love Working With Us**

*   **Remote Flexibility:** Work from anywhere in Syria with full support.
*   **International Exposure:** Collaborate with multicultural teams and global clients.
*   **Career Growth:** Clear path for advancement and opportunities to lead initiatives.
*   **Supportive Culture:** Join a collaborative team that values knowledge sharing.
*   **Work-Life Balance:** Paid vacation, public holidays, and flexible schedules.

**Ready to Apply?**  

If you are an experienced technical support professional looking for a challenging role with international exposure, **send your CV and a short statement of interest today.**

Employee

Entry level

About Azurreo 
Azurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally.
We are seeking a Technical Support Coordinator to join our international Helpdesk team. This role is ideal for professionals with hands-on technical experience who want to take ownership of client issues and contribute to process improvements in a fast-growing, fully remote organization.
<h2 id="tasks">Tasks</h2>
What You’ll Do
<ul>
<li>Serve as the main point of contact for international clients’ technical issues, managing tickets via email, chat, and phone.</li>
<li>Troubleshoot and resolve network, software, and server problems (DNS, SSL, FTP, VPN, etc.).</li>
<li>Escalate complex issues with detailed diagnostics to ensure swift resolution.</li>
<li>Collaborate with internal teams to improve support processes and update documentation.</li>
<li>Identify recurring technical issues and propose solutions to prevent future incidents.</li>
<li>Participate in projects and initiatives to enhance client support services.</li>
</ul>
<h2 id="requirements">Requirements</h2>
Who You Are Required:
<ul>
<li>1 to 2 years of experience in technical support, helpdesk, or IT/telecom operations.</li>
<li>Solid understanding of networking, server management, and software troubleshooting.</li>
<li>Comfortable with CRM systems, ticketing tools, and Microsoft Office.</li>
<li>Fluent in English (written and spoken); French is a plus.</li>
<li>Reliable remote work setup based in Lebanon.</li>
<li>Proactive problem-solver with excellent communication skills.</li>
<li>Experience mentoring junior team members or leading small initiatives is a plus.</li>
</ul>
Preferred:
<ul>
<li>Certifications such as CCNA, CompTIA Network+, or equivalent.</li>
<li>Hands-on experience with VoIP, 5G, SD-WAN, or cloud systems.</li>
<li>Demonstrated ability to work independently and take ownership of client issues.</li>
<li>Strong analytical skills and willingness to learn new technologies.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Why You’ll Love Working With Us
<ul>
<li>Remote Flexibility: Work from anywhere in Syria with full support.</li>
<li>International Exposure: Collaborate with multicultural teams and global clients.</li>
<li>Career Growth: Clear path for advancement and opportunities to lead initiatives.</li>
<li>Supportive Culture: Join a collaborative team that values knowledge sharing.</li>
<li>Work-Life Balance: Paid vacation, public holidays, and flexible schedules.</li>
</ul>
Ready to Apply? 
If you are an experienced technical support professional looking for a challenging role with international exposure, send your CV and a short statement of interest today.

Technical Support Coordinator

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