Technical Support Coordinator
About Azurreo
Azurreo is a global leader in telecom and IT outsourcing, delivering complex projects across 25+ countries for over 15 years. We provide end-to-end solutions, from design to operational support, helping businesses thrive internationally.
We are seeking a Technical Support Coordinator to join our international Helpdesk team. This role is ideal for professionals with hands-on technical experience who want to take ownership of client issues and contribute to process improvements in a fast-growing, fully remote organization.
Tasks
What You’ll Do
- Serve as the main point of contact for international clients’ technical issues, managing tickets via email, chat, and phone.
- Troubleshoot and resolve network, software, and server problems (DNS, SSL, FTP, VPN, etc.).
- Escalate complex issues with detailed diagnostics to ensure swift resolution.
- Collaborate with internal teams to improve support processes and update documentation.
- Identify recurring technical issues and propose solutions to prevent future incidents.
- Participate in projects and initiatives to enhance client support services.
Requirements
Who You Are
Required:
- 1 to 2 years of experience in technical support, helpdesk, or IT/telecom operations.
- Solid understanding of networking, server management, and software troubleshooting.
- Comfortable with CRM systems, ticketing tools, and Microsoft Office.
- Fluent in English (written and spoken); French is a plus.
- Reliable remote work setup based in Lebanon.
- Proactive problem-solver with excellent communication skills.
- Experience mentoring junior team members or leading small initiatives is a plus.
Preferred:
- Certifications such as CCNA, CompTIA Network+, or equivalent.
- Hands-on experience with VoIP, 5G, SD-WAN, or cloud systems.
- Demonstrated ability to work independently and take ownership of client issues.
- Strong analytical skills and willingness to learn new technologies.
Benefits
Why You’ll Love Working With Us
- Remote Flexibility: Work from anywhere in Lebanon with full support.
- International Exposure: Collaborate with multicultural teams and global clients.
- Career Growth: Clear path for advancement and opportunities to lead initiatives.
- Supportive Culture: Join a collaborative team that values knowledge sharing.
- Work-Life Balance: Paid vacation, public holidays, and flexible schedules.
Ready to Apply?
If you are an experienced technical support professional looking for a challenging role with international exposure, send your CV and a short statement of interest today.
