Customer Support Coordinator (Remote - Lebanon)

Job Title: Customer Support Coordinator (Remote - Lebanon)
Type: Full-time Employee
Department: IT
Location: Fully Remote (Lebanon-based)

About Azurreo

Azurreo is a global outsourcing leader with 15+ years' expertise in telecommunications. We've delivered 250+ projects across 25+ countries, providing end-to-end solutions from strategic design to operations. Our fully remote, multicultural team drives innovation through agile service delivery.

Position Overview

We seek a technically proficient Customer Support Coordinator to serve as primary liaison for global telecom clients, ensuring rapid resolution of complex technical issues while enhancing customer satisfaction in a fully remote environment.

Key Responsibilities

Technical Support Delivery

• Provide Tier 1 support via phone/email/chat for server/network/software issues
• Troubleshoot DNS, SSL, FTP, and network protocol configurations
• Guide customers through technical solutions and system installations

Incident Management

• Document all interactions in CRM systems with technical accuracy
• Escalate unresolved issues with comprehensive diagnostics
• Maintain proactive customer communication during resolution cycles

Process Improvement

• Contribute to knowledge base development and internal documentation
• Identify service improvement opportunities through trend analysis
• Participate in workflow optimization initiatives

Essential Requirements

• Bachelor's in IT, Telecom, or Computer Science
• 2+ years technical support experience (telecom/IT infrastructure)
• Technical proficiency:
• Network protocols (DNS/SSL/FTP)
• CRM platforms
• Remote support tools
• Fluent English (verbal/written)
• Lebanon-based remote setup

Preferred Attributes

• Certifications: CCNA, CompTIA Network+
• Experience with telecom systems (VoIP, 5G, SD-WAN)
• Arabic and English language proficiency
• Flexibility for occasional off-hours support

• 100% Remote Work: Flexible arrangement within Lebanon
• Stable Employment: Long-term contract
• Career Development: Progression path to senior technical roles
• Global Exposure: Collaboration with international teams
• Paid Time Off: vacation days + public holidays

Ready to deliver exceptional telecom support from Lebanon? Apply today to join our global technical team.