Customer Support Coordinator

About Azurreo

Azurreo is a trusted global outsourcing partner with over 15 years of experience delivering innovative solutions in the telecommunications sector. We specialize in full-cycle project delivery—from strategy and design to implementation, operations, and maintenance. With a footprint in over 25 countries and more than 250 successful projects, we bring unmatched expertise in telecom networks, services, and systems.

Join us and become part of a forward-thinking team that's redefining telecom support—swiftly, cost-effectively, and globally.

Position Summary

As a Customer Support Coordinator, you will be the first line of support for our clients, offering expert remote technical assistance and ensuring seamless customer experiences. This role is ideal for IT professionals looking to grow in a dynamic, international, and remote-first environment.

• Serve as the first point of contact for customer inquiries via phone, email, and live chat
• Troubleshoot and resolve issues related to server configurations, network performance, and software installations
• Explain technical solutions in simple terms to non-technical users
• Escalate unresolved issues to specialized internal teams and follow up until resolution
• Assist with setup and configuration of software for new customer deployments
• Document all interactions, steps taken, and resolutions within the CRM system
• Contribute to internal documentation, FAQs, and knowledge bases
• Recommend improvements to support processes and participate in internal training sessions
• Analyze support patterns and suggest enhancements to service delivery

Required Qualifications

• Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field
• 1–2 years of experience in technical support, IT helpdesk, or network support
• Background in telecom, networking, or customer-facing technical roles
• Proficiency in server troubleshooting, CRM platforms, and remote support tools
• Knowledge of basic network protocols including DNS, SSL, and FTP

Preferred Qualities

• Excellent written and verbal communication in English
• Strong analytical and problem-solving skills
• Ability to explain complex issues in a clear, user-friendly way
• Detail-oriented and able to manage multiple support requests efficiently
• Flexible and comfortable working across different time zones

What We Offer

• 100% Remote Work – Collaborate globally while working from anywhere in Lebanon
• Competitive Salary
• Paid Time Off and Public Holidays
• Career Growth and Learning Opportunities in IT and Telecom
• Exposure to International Clients and Cutting-Edge Technologies

Please submit your CV via this website. Selected applicants will be contacted for a virtual interview.