Customer Support Coordinator

Company Overview:

Azurreo is a global outsourcing partner specializing in the telecommunications sector. With over 15 years of experience, we offer technical coordination and global resources to swiftly and cost-effectively deploy tailored solutions that meet specific client requirements. Our expertise spans the entire project lifecycle—from strategy and design to implementation, operations, and maintenance. Having delivered over 250 projects across more than 25 countries, we bring a deep understanding of telecom networks, services, processes, and systems.

Position Summary:

As a Customer Support Coordinator at Azurreo, you’ll be the first point of contact for customers, delivering remote technical support and ensuring a smooth, professional resolution process. You’ll provide guidance on server configurations, troubleshoot network and software issues, and work closely with internal teams to optimize the customer experience. This role is ideal for IT professionals looking to grow in a fast-paced, international telecom environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and urgency.
• Troubleshoot server configurations, network performance, software installations, and related IT issues.
• Guide customers through solutions in a clear, simplified manner.
• Escalate unresolved technical issues to specialized teams and follow up on resolution status.
• Assist with software installations and configurations for new customer sites.
• Maintain accurate records of all interactions and technical steps taken in the CRM system.
• Contribute to FAQs, internal documentation, and knowledge bases.
• Recommend improvements to support workflows and participate in training initiatives.
• Analyze support trends and report insights to improve service delivery.

Required Qualifications:

• Bachelor’s degree in IT, Telecommunications, Computer Science, or related field.
• 1–2 years of experience in technical support or IT helpdesk.
• Background in telecom, networking, or customer service support.
• Proficiency with server troubleshooting, remote support tools, and CRM platforms.
• Solid understanding of DNS, SSL, FTP, and basic network protocols.

Preferred Personal Qualities:

• Strong communication skills in English (verbal and written).
• Analytical thinker with a problem-solving mindset.
• Ability to simplify technical topics for non-technical audiences.
• Detail-oriented, well-organized, and able to manage multiple tasks remotely.
• Flexible with schedules to support clients across various time zones.

Compensation & Benefits:

• Competitive salary
• Paid time off and public holidays
• Career development and advancement opportunities
• 100% remote work with international exposure
• Valuable experience in IT and telecom customer support

Please submit your resume and a short cover letter explaining your experience and interest in the role. Selected applicants will be contacted for a virtual interview.