Customer Support Coordinator (Entry Level, Full-Time, Fully Remote)

Department: Customer Service

Reports To: Customer Support Team Leader

Location: 100% Remote (Based in Lebanon)

Employment Type: Full-time | Entry-Level

About Azurreo

Azurreo is a telecommunications company specializing in network solutions, testing, and integration services. We provide innovative, high-quality services to leading telecom operators and technology providers worldwide. Our core activities include network deployment, maintenance, optimization, and support, ensuring seamless connectivity and high performance for our clients.

As a Customer Support Coordinator, you will play a crucial role in delivering technical assistance, troubleshooting IT-related issues, and ensuring exceptional customer experiences. This is an excellent opportunity for IT professionals looking to build their careers in a fast-paced, global telecom environment.

Job Summary

The Customer Support Coordinator serves as the first point of contact for customers, providing technical support, troubleshooting guidance, and ensuring smooth problem resolution. This role requires a strong IT background, experience in remote troubleshooting, and the ability to communicate complex technical concepts in a simple and clear manner.

You will work closely with internal technical teams, contributing to customer success, documentation, and process improvement.

Key Responsibilities

1. Customer Support & Technical Issue Resolution

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnose and troubleshoot technical issues related to server configurations, network performance, software applications, and installations.
• Provide step-by-step guidance to customers, ensuring effective problem resolution.
• Escalate complex technical issues to appropriate teams and follow up on resolutions.

2. Technical Assistance & Documentation

• Assist customers with installing and configuring new sites and applications on servers.
• Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
• Contribute to internal knowledge bases, FAQs, and technical documentation to improve efficiency.

3. Process Improvement & Training

• Identify recurring issues and suggest enhancements to technical support workflows.
• Support training initiatives for new team members and help improve internal processes.
• Stay updated with industry best practices and emerging telecom technologies.

4. Reporting & Analysis

• Monitor and analyze customer support trends to identify areas for improvement.
• Provide feedback to management regarding recurring customer pain points and technical challenges.

Qualifications & Skills

Education & Experience (Required):

• Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field.
• 1-2 years of experience in technical support, remote troubleshooting, or IT helpdesk.
• Experience in telecom, networking, or customer support is required.

Technical Skills:

• Strong knowledge of server configurations, software applications, and troubleshooting.
• Experience with remote support tools, ticketing systems, and CRM platforms.
• Understanding of network protocols, DNS, SSL, FTP, and basic networking concepts.
• Ability to perform basic server maintenance and troubleshooting.

Soft Skills & Competencies:

• Excellent verbal and written communication skills in English.
• Strong problem-solving and analytical thinking abilities.
• Ability to explain technical concepts in a simple and clear manner to non-technical customers.
• Highly organized, detail-oriented, and able to multitask in a remote environment.
• Adaptability and flexibility to work across different time zones when required.

What We Offer

✅ Competitive salary

✅ Paid time off and public holidays

✅ Professional development and career growth opportunities

✅ A dynamic, fully remote work environment with global exposure

✅ Hands-on experience in the telecom and IT support industry

Join Us!

If you are passionate about technology, love problem-solving, and enjoy working in a customer-facing role, we’d love to hear from you! Apply today and be part of a global leader in telecommunications! 🚀