Staffing and Recruiting

Alpha Talent Solutions

1-10

Malta

We are looking for a detail-oriented QA Specialist to support the German and Austrian Sales Contact Center by monitoring service quality, identifying training needs, and driving continuous improvement in customer interactions and team performance.

## Tasks

*   Conduct quality monitoring to improve the efficiency of the German and Austrian sales team through detailed evaluations and constructive feedback.
*   Review call recordings and customer interactions to ensure compliance with quality standards.
*   Design and manage evaluation forms and criteria aligned with company goals.
*   Provide supervisors with actionable insights into individual and team performance.
*   Analyze quality data to uncover trends and areas for enhancement.
*   Prepare and deliver comprehensive QA reports with recommendations for improvement.
*   Partner with the Learning and Development team to address skill gaps and training needs.
*   Suggest and implement process improvements to optimize customer experience and operational workflows.
*   Stay current on industry best practices and tools for quality assurance in contact centers.

## Requirements

*   Minimum of two years’ experience in a QA role / Call monitoring experience, ideally in a contact center or customer service setting.
*   Fluent in both German and English, with excellent written and verbal communication skills.
*   Strong problem-solving, organizational, and analytical abilities.
*   Collaborative mindset and experience working with cross-functional teams.
*   Proficiency in Microsoft Office, PowerPoint, and project management tools.
*   Ability to manage deadlines effectively.
*   A proactive, adaptable professional with a positive attitude and dedication to high-quality work.

## Benefits

Relocation Package on offer

Health Insurance 

10% Annual Performance Bonus 

Flexibility and internal Growth

Employee

Professional / Experienced

<p>We are looking for a detail-oriented QA Specialist to support the German and Austrian Sales Contact Center by monitoring service quality, identifying training needs, and driving continuous improvement in customer interactions and team performance.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Conduct quality monitoring to improve the efficiency of the German and Austrian sales team through detailed evaluations and constructive feedback.</li>
<li>Review call recordings and customer interactions to ensure compliance with quality standards.</li>
<li>Design and manage evaluation forms and criteria aligned with company goals.</li>
<li>Provide supervisors with actionable insights into individual and team performance.</li>
<li>Analyze quality data to uncover trends and areas for enhancement.</li>
<li>Prepare and deliver comprehensive QA reports with recommendations for improvement.</li>
<li>Partner with the Learning and Development team to address skill gaps and training needs.</li>
<li>Suggest and implement process improvements to optimize customer experience and operational workflows.</li>
<li>Stay current on industry best practices and tools for quality assurance in contact centers.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<ul>
<li>Minimum of two years’ experience in a QA role / Call monitoring experience, ideally in a contact center or customer service setting.</li>
<li>Fluent in both German and English, with excellent written and verbal communication skills.</li>
<li>Strong problem-solving, organizational, and analytical abilities.</li>
<li>Collaborative mindset and experience working with cross-functional teams.</li>
<li>Proficiency in Microsoft Office, PowerPoint, and project management tools.</li>
<li>Ability to manage deadlines effectively.</li>
<li>A proactive, adaptable professional with a positive attitude and dedication to high-quality work.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<p>Relocation Package on offer</p>
<p>Health Insurance </p>
<p>10% Annual Performance Bonus </p>
<p>Flexibility and internal Growth</p>


Senior Customer Experience Officer and QA - German Speaking 

German Customer Support Officers - Monday to Friday 

Italian VIP Account Manager

Alpha Talent Solutions logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.