Help Desk Technician

We build and thrive relations on trust

Alpha Beta Core (AB Core) is a team of passionate, results-driven and single-minded individuals with a deep industry experience in a full-range of financial, corporate, technology advisory and consultancy services. With a complete suite of Financial Advisory and Investment Banking services that span both Corporate Finance consultancy and Entrepreneurial Advisory and Hand-holding, we touch and improve the business of so many.

In this role, you will…

• Provide onsite and over the phone technical support and
  assistance to Alpha Beta Core end users while maintaining a high level of
  customer service.
• Monitor, troubleshoot and categorize incoming
  calls and trouble tickets while analyzing frequently asked questions and
  defining procedures.
• Assist with application installation, usage, problem solving and troubleshooting.
• Install
  Personal Computers (PCs) and related hardware; investigate hardware
  problems and perform repairs or coordinate with vendors as necessary.
• Complete other duties as assigned.

We are looking for candidates with…

• Associate's degree in a technology-related major and/or 1 to 3 years in direct end user support or related technical role.
• Ability to work with others in a team environment.
• Ability to work on your own, while reporting back to team leader/manager on any issues or concerns in a timely fashion.
• Excellent troubleshooting skills and ability to independently research a problem.
• Excellent customer service skills.
• Excellent written and verbal communications skills.
• Experience in Windows Operating Systems and Microsoft Office Suite.
• Understanding of basic computer hardware, software, and networks.