Operations Coordinator B2B (f/m/d)

Your tasks

• Assist with B2B inbound processing, including ERP system uploads, syncing orders to our 3PL, coordinating inbound deliveries, tracking & monitoring book-ins, and expediting book-in requests as needed.
• Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, ERP uploads, uploading to client portals, as well as arranging ship-outs and pick-ups with our 3PL.
• Review and ensure compliance with B2B client delivery manuals, updating internal manuals as needed to ensure orders meet specific client requirements.
• Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication.
• Collaborate with the team to resolve B2B client claims and return requests, working closely with the Production team to send products for repair, monitor factory claims, and ensure timely resolutions.
• Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.
• Support the team in defining, updating, and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes.
• Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel.

Your profile

• 1–2 years of experience in supply chain management, sales administration, operations, logistics, or B2B customer service.
• Academic degree and/or professional training in operations, supply chain management, business administration or a related business field
• Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
• Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
• Start-up mindset with a can-do attitude and a solution-oriented approach.
• Excellent communication skills in English (both verbal and written), German is a plus

Why us?

• A modern office in the center of Berlin
• Once-per-season gift voucher, to be used on Aeyde footwear and accessories
• Subsidized Urban Sports Club membership or Berlin Public Transport pass
• German lessons for international employees