Operations Intern (m/f/d)

Your tasks

• Work closely with the Operations team to respond to customer inquiries through several channels (Email, Social, and Telephone), delivering world class, luxury customer service to Aeyde clients
• Take ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
• Assist with customer service reporting using Gorgias and Shopify
• Support with the preparation for online collection launches
• Create shipping and customs documents, as well as manage these in our ERP system
• Contribute to dedicated operations projects
• Help the supply chain management team to support them in their day-to-day and be flexible on taking on new challenge

Your profile

• Currently enrolled as a student and looking for a 6-month compulsory internship as part of your university studies
• Studies in Business, Supply Chain, Fashion Management or other relevant subjects
• Ability to work within a fast-paced environment together with several teams
• Well organized and detail-oriented
• Strong Excel skills
• Experience with Shopify and NetSuite a plus
• Excellent communication skills in English required, German is a plus
• Legally authorized to take up employment in Germany
• Start: November 2024

Why us?

• A modern office in the heart of Berlin
• An international team of digital-, business- and fashion experts
• Endless shoes-♥: personal discounts and voucher for you and your friends and further specials for employees
• We support gym memberships and public transportation