Project Manager CMS & Online Collections (North America) (f/m/d)

zetcom is a global market leader for cultural institutions (museums, private collections and archives). More than 1,100 customers in 30 countries use our configurable and customizable software (SaaS) to record cultural heritage and manage daily business. They are taken care of by our headquarters in Switzerland as well as our offices in Germany, France, Spain, Finland, USA, and our worldwide partners. zetcom celebrated its 25th anniversary in 2023 with its 100 employees.

Our North American team is working with prestigious institutions, private collections, corporate archives and well-known brands, implementing our software according to our clients’ requirements. The team is looking for a technical expert to support our clients. This is a great opportunity to join a growing team, help shape the direction of the North American branch of zetcom and foster our client base, with the full backing and support of our European headquarters.

The Project Manager leads our clients through the full implementation cycle of our collection management suite MuseumPlus and eMuseumPlus with a strong focus on our online solution (eMuseumPlus). The Project Manager leads projects for new clients as well as defining an delivering enhancements to our existing user community in North America. The ideal candidate is an expert in museums and collection management with strong experience leading projects and managing stakeholders and a good understanding of the digital and technical services sector. The position reports to the Head of Projects & Services in North America and it has a strong connection to the zetcom Project Managment Office and project managers in Europe, Asia, and Australia.

Position responsibilities

• Plans and executes solution implementation projects in scope, time, and budget
• Manages clients and stakeholders
• Defines of work packages and works with zetcom’s team of technical experts
• Analyzes customer data and data mapping for migration projects
• Conducts quality assurance testing
• Leads client workshops and trainings
• Supports pre-sales activities
• Specifies and implements changes to existing solutions
• Provides 2nd level support for regional customers
• Supports or lead implementation projects outside North America, as required

• University degree or equivalent experience (preferably computer sciences, business administration, or cultural studies)
• Interest in and satisfaction from working with the cultural sector and non-profit organizations
• Five years of proven professional experience in a full or partial lead role in IT projects, ideally with web-based systems and complex data structures
• Proven planning, organisational, and time management skills
• Excellent analytical skills
• Excellent verbal and written communication skills and the ability to connect with a diverse range of stakeholders
• Proven high level of self-organization, sense of responsibility, and teamworking skills (particularly in global teams)
• Customer-centric service philosophy
• Willingness to travel occasionally (nationally and internationally, primarily within region)
• Entrepreneurial spirit with the will to represent our products in the region

Desirable

• Practical experience with collection management, documentation or archiving systems
• Experience in managing client projects for web applications
• Practical experience as requirements engineer or business analyst
• Project management, product management, or requirements engineering certification
• Practical experience with Confluence and Jira or other helpdesk/ticket systems
• Proficiency in any additional languages (other than English) (French or German is a plus)

• Competitive salary and benefits commensurate with your experience
• Employer subsidized health, dental, and vision
• 401K with employer match after one year of employment
• Paid time off – vacation and sick time
• Paid holidays
• Maternity and Paternity leave
• Short- and long-term disability
• Computer equipment provided for remote office
• Flexible, remote model (work in your time zone)
• International team and diverse culture
• Amazing worldwide customer base with unique collections
• An opportunity to contribute to the growth and development of zetcom North America

As an international company with strong and long-standing roots in the cultural sector, we value, support and celebrate human diversity, cultural differences, personal views and people of all origins and backgrounds. zetcom does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also expect this commitment from our employees and partners.

Are you ready to help the team make an impact? We look forward to receiving your resume and cover letter. If you have any questions, feel free to reach out to us!