IT-Services und IT-Consulting

youdidIT for projects at European Commission/European Patent Office

11-50

Deutschland

Personal Technology Assistant

IT-Support engineer **with outstanding communication skills.**

**European citizenship is required as the customer is an European Organization.**

## Aufgaben

Remote work is **NOT** possible.

The customer is a large sized European institution based in Munich. **Position is on-site in Munich-Germany**.

The IT Support Engineer:

*   handles end-user computer requirements and network requirements
*   performs hardware installation and troubleshooting
*   installs and troubleshoots hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
*   Installs application software such as Microsoft Office and other related office productivity tools, antivirus, communication-related application software e.g. Teams, Zoom, etc.
*   resolves network and internet-related connectivity issues
*   installs and maintains network nodes such as Wi-Fi access points, network routers, etc.
*   installs and maintains printers and printing services
*   assists in the setup and monitoring of video live streaming services, as well as the setup and support of streaming broadcasts
*   assists in the setup and monitoring of video conferencing sessions
*   documents technical support requests, and actions taken by creating and updating tickets, and acts on the resolution of issues through the internal ticketing system

## Qualifikation

*   Excellent communication skills. IT-Support will be performed on-site while facing off the customer
*   Minimum of 5 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
*   Experience with e.g. Windows 7/10, Office 2010, Edge, Chrome, Skype, Adobe and Windows common Applications
*   Good understanding of computer systems (hard- & software), printers and VICO systems
*   Ability to diagnose, troubleshoot support and repair of desktop hardware
*   Ask customers targeted questions to quickly understand the root of the problem
*   Incident and Change management within a special period of time (SLA)
*   Run a diagnosis of the problem on the spot using an diagnostic tool
*   Install Desktop/laptop and printer devices
*   Replace defective parts and equipment if necessary
*   Assemble and install Video Conferencing systems (VICO)
*   Participate in planned changes, updates and moves by arranging equipment and transferring data
*   Provide prompt and communicate accurate feedback to client
*   Ensure all issues are properly logged and up to date in ticketing system
*   Prioritize and manage several open issues at one time
*   Follow up with clients to ensure their IT systems are fully functional after troubleshooting
*   Maintaining a very good relationships with the customer
*   Good mastering of the English language, both written and verbal

## Benefits

We offer a good salary as full-time employee (Range ca 55 - 67 k gross per year) based on experience. The job itself requires on-site presence in **Munich, Germany on a daily basis**.

Angestellte/r

Berufserfahren

<p>Personal Technology Assistant</p>
<p>IT-Support engineer <strong>with outstanding communication skills.</strong></p>
<p><strong>European citizenship is required as the customer is an European Organization.</strong></p>
<h2 id="aufgaben">Aufgaben</h2>
<p>Remote work is <strong>NOT</strong> possible.</p>
<p>The customer is a large sized European institution based in Munich. <strong>Position is on-site in Munich-Germany</strong>.</p>
<p>The IT Support Engineer:</p>
<ul>
<li>handles end-user computer requirements and network requirements</li>
<li>performs hardware installation and troubleshooting</li>
<li>installs and troubleshoots hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment</li>
<li>Installs application software such as Microsoft Office and other related office productivity tools, antivirus, communication-related application software e.g. Teams, Zoom, etc.</li>
<li>resolves network and internet-related connectivity issues</li>
<li>installs and maintains network nodes such as Wi-Fi access points, network routers, etc.</li>
<li>installs and maintains printers and printing services</li>
<li>assists in the setup and monitoring of video live streaming services, as well as the setup and support of streaming broadcasts</li>
<li>assists in the setup and monitoring of video conferencing sessions</li>
<li>documents technical support requests, and actions taken by creating and updating tickets, and acts on the resolution of issues through the internal ticketing system</li>
</ul>
<h2 id="qualifikation">Qualifikation</h2>
<ul>
<li>Excellent communication skills. IT-Support will be performed on-site while facing off the customer</li>
<li>Minimum of 5 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li>
<li>Experience with e.g. Windows 7/10, Office 2010, Edge, Chrome, Skype, Adobe and Windows common Applications</li>
<li>Good understanding of computer systems (hard- &amp; software), printers and VICO systems</li>
<li>Ability to diagnose, troubleshoot support and repair of desktop hardware</li>
<li>Ask customers targeted questions to quickly understand the root of the problem</li>
<li>Incident and Change management within a special period of time (SLA)</li>
<li>Run a diagnosis of the problem on the spot using an diagnostic tool</li>
<li>Install Desktop/laptop and printer devices</li>
<li>Replace defective parts and equipment if necessary</li>
<li>Assemble and install Video Conferencing systems (VICO)</li>
<li>Participate in planned changes, updates and moves by arranging equipment and transferring data</li>
<li>Provide prompt and communicate accurate feedback to client</li>
<li>Ensure all issues are properly logged and up to date in ticketing system</li>
<li>Prioritize and manage several open issues at one time</li>
<li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li>
<li>Maintaining a very good relationships with the customer</li>
<li>Good mastering of the English language, both written and verbal</li>
</ul>
<h2 id="benefits">Benefits</h2>
<p>We offer a good salary as full-time employee (Range ca 55 - 67 k gross per year) based on experience. The job itself requires on-site presence in <strong>Munich, Germany on a daily basis</strong>.</p>


IT-Support Engineer/On-Site Munich

Audio-Video Support Engineer/On-Site Munich

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