Customer Success Engineer Cyber Security (Zurich, 100%)

Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do?

We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently.

If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you.

You will work at the intersection of engineering, customer success, and sales, helping customers maximize the value and security of our product.

• Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding.
• Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on
• Manage and drive satisfactory resolutions of customer issues
• Interface with the customer as well as the product development team to identify customer needs and turn them into value-adding product features
• Analyze problems in production to find and mitigate the root causes

You should apply if you

• Have a solid technical IT background (ideally a degree in Computer Science or similar)
• Have strong German and English skills (spoken and written)
• Bring 2+ years of relevant work experience, ideally in a customer-facing role
• Proficiency in Basic programming/scripting skills (e.g., Python, JavaScript, or Bash)
• Experience with tools like Postman, Git, or similar debugging tools
• Possess strong analytical and problem-solving skills
• Are able to quickly learn and adapt to new technologies and environments
• Enjoy working closely with customers and taking ownership
• Are able to explain complex technical concepts to non-technical stakeholders

A big plus would be if you

• Understand how email systems (SMTP) work
• Have knowledge of email attack vectors and threat defense
• Have experience working with Linux CLI
• Understand networking fundamentals (firewalls, VPN, SSH, HTTPS, proxies)

Bonus: Docker, Grafana, Postfix, Go

What we offer you

• Employee shares to participate in our long-term success
• A fair and transparent compensation system
• High ownership and autonomy from day one
• The opportunity to be part of an exciting startup journey
• Hardware budget tailored to your needs
• Hybrid work model (3 days/week in our Zurich office) and flexible hours
• Regular team events, Tech Talks, and monthly All Hands lunches
• 5 weeks of paid vacation

We are looking forward to hearing from you!