Tasks
Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Italian customers, field engineers and business partners engineers for escalated
issues. There is a strong focus on solving issues in a timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level Technical Escalation team, engineering groups and in country technical support staff is the norm. The role calls for a highly motivated person with strong technical knowledge and
excellent customer skills.
Requirements
- At least 2 years of experience in Technical Support
Specialist roles: - Fluency in English and Italian (C1/C2 level)
- Minimum of 1 year working in supporting electro-mechanical devices
- Skill and competency at providing professional technical telephone support.
- Experienced at troubleshooting known/unknown technical queries
- Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period of time, and to progress within the organisation.
- Able to be self-aware and conscientious of meeting all personal, team, & organisation metric targets.
- Excellent team player with a committed approach to teamwork and customer responsibilities.
- Able to maintain and project a helpful and courteous attitude in any circumstances.
- Highly resilient under pressure and adaptable to unforeseen work demands.
Benefits
- Salary above the market
- 25 days of paid annual leave
- Career Progression Opportunities Well-rounded Health and Life Insurance Packages