Worldia

Travel Arrangements

Worldia GmbH

51-200

Germany

## Who we are

Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualised travel by combining a powerful technology, a top-quality product curation and a premium customer service. 

__We are in hyper growth and we have raised €25M in 2023.__ Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

## We are proud to be certified HAPPY INDEX® AT WORK BY CHOOSE MY COMPANY®!

Do you want to join the adventure? Welcome aboard!

## Our values

AMBITION // Shoot for the moon  
PLEASURE // Spend good time all together  
INTEGRITY // Be honest and transparent, always 

## Missions

Reporting to the VP Marketing, you will work with the sales teams and with teams that will benefit from the customer experience recommendations (Product, Communication, Operations...). Your are the voice of our B2B and B2C customers.

## What is your success goal?

- To get to know all about our customers better in order to support and retain our travelers

- To activate and engage our B2B partners

- To build a customer experience team adapted to Worldia's future challenges (internationalisation, opening to new markets, etc...)

## You will be in charge of :

__-__ Consolidate customer data and set up analysis monitoring dashboards in collaboration with the Data Team

- Formulate strategic recommendations for the Product, Sales, Operational and Communication teams in order to improve the overall Worldia Customer Experience

- Redesign the loyalty program tool in collaboration with the Agency of the sales team

- Identify the typical profiles of Worldia travelers (personae studies) and make strategic recommendations on the different targets

- Do a continuous benchmark of the best practices on the market

- Ensure the maintenance and administration of the CRM (Hubspot)

## Let's talk about you

- +5 years of experience and significant experience in a customer experience / customer success / data analyst / or marketing / customer knowledge related position (with ideally 2/3 years of consulting experience)

- You master the tools necessary for customer knowledge in a multi-channel environment (CRM, Loyalty Program, Data Platform) and the associated KPIs  

- Curious and open-minded, you have both a sense of service and solid customer data analysis skills

- Great interpersonal skills, creative and persuasive mindset (you know how to define the best customer strategy and unite around it)

- Fluent in French and English  

## Benefits & Perks

- Remote friendly

- Health & insurance: A great health insurance, Alan, to take care of you and your family

- Meal voucher: 10 euros / day for lunch

- Career evolution possibilities

- Team buildings every 3 months and 2 super parties to meet all together twice a year

- Discounts for your trips!

___Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process___

Employee

<h2 id="who-we-are">Who we are</h2>
<p>Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualised travel by combining a powerful technology, a top-quality product curation and a premium customer service. </p>
<p><strong>We are in hyper growth and we have raised €25M in 2023.</strong> Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.</p>
<h2 id="we-are-proud-to-be-certified-happy-index®-at-work-by-choose-my-company®">We are proud to be certified HAPPY INDEX® AT WORK BY CHOOSE MY COMPANY®!</h2>
<p>Do you want to join the adventure? Welcome aboard!</p>
<h2 id="our-values">Our values</h2>
<p>AMBITION // Shoot for the moon<br>PLEASURE // Spend good time all together<br>INTEGRITY // Be honest and transparent, always </p>
<h2 id="missions">Missions</h2>
<p>Reporting to the VP Marketing, you will work with the sales teams and with teams that will benefit from the customer experience recommendations (Product, Communication, Operations...). Your are the voice of our B2B and B2C customers.</p>
<h2 id="what-is-your-success-goal">What is your success goal?</h2>
<ul>
<li><p>To get to know all about our customers better in order to support and retain our travelers</p>
</li>
<li><p>To activate and engage our B2B partners</p>
</li>
<li><p>To build a customer experience team adapted to Worldia&#39;s future challenges (internationalisation, opening to new markets, etc...)</p>
</li>
</ul>
<h2 id="you-will-be-in-charge-of-">You will be in charge of :</h2>
<p><strong>-</strong> Consolidate customer data and set up analysis monitoring dashboards in collaboration with the Data Team</p>
<ul>
<li><p>Formulate strategic recommendations for the Product, Sales, Operational and Communication teams in order to improve the overall Worldia Customer Experience</p>
</li>
<li><p>Redesign the loyalty program tool in collaboration with the Agency of the sales team</p>
</li>
<li><p>Identify the typical profiles of Worldia travelers (personae studies) and make strategic recommendations on the different targets</p>
</li>
<li><p>Do a continuous benchmark of the best practices on the market</p>
</li>
<li><p>Ensure the maintenance and administration of the CRM (Hubspot)</p>
</li>
</ul>
<h2 id="lets-talk-about-you">Let&#39;s talk about you</h2>
<ul>
<li><p>+5 years of experience and significant experience in a customer experience / customer success / data analyst / or marketing / customer knowledge related position (with ideally 2/3 years of consulting experience)</p>
</li>
<li><p>You master the tools necessary for customer knowledge in a multi-channel environment (CRM, Loyalty Program, Data Platform) and the associated KPIs  </p>
</li>
<li><p>Curious and open-minded, you have both a sense of service and solid customer data analysis skills</p>
</li>
<li><p>Great interpersonal skills, creative and persuasive mindset (you know how to define the best customer strategy and unite around it)</p>
</li>
<li><p>Fluent in French and English</p>
</li>
</ul>
<h2 id="benefits--perks">Benefits &amp; Perks</h2>
<ul>
<li><p>Remote friendly</p>
</li>
<li><p>Health &amp; insurance: A great health insurance, Alan, to take care of you and your family</p>
</li>
<li><p>Meal voucher: 10 euros / day for lunch</p>
</li>
<li><p>Career evolution possibilities</p>
</li>
<li><p>Team buildings every 3 months and 2 super parties to meet all together twice a year</p>
</li>
<li><p>Discounts for your trips!</p>
</li>
</ul>
<p><em><strong>Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process</strong></em></p>


Customer Experience Manager - Remote Friendly

Senior Backend Developer PHP/Symfony - Full remote

Team Lead Chef(fe) de production touristique - Zone Afrique

Worldia logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.