Working Student (m/f/d) Marketing & Customer Support

Standort

For our location in Munich or Berlin we are looking for a working student for approx. 20 hours per week and at least 1 year, starting in February 2026.

Deine Aufgaben

As part of the Marketing Team you will be in charge of:

Customer support

• Processing incoming user enquiries, reviews in the app stores and community management.

• Handling specific enquiries in coordination with the relevant specialist department whilst always keeping an eye on all topics that affect our users and creating reports.

  Social media

• Contributing to the planning, creation and publication of social media content.
• Weekly creation of forecast videos in Adobe Premiere for the App and Social Media.
• Monitoring and analysing the performance of our social media channels and creating reports.

• Developing creative ideas for campaigns and activities that strengthen our brand.

  Sustainability

• Supporting our internal Green Team with administrative tasks related to sustainable corporate strategies and the preparation of our annual carbon footprint.
• Working closely with various departments and external partners.

Dein Profil

• Enrolled student in a relevant degree programme (e.g. communication sciences, marketing, sustainability management or similar).
• You can speak English and at least another language like French, Spanish, Polish, Czech, etc. (German is not a must).
• Interest in customer communication, social media and sustainability.
• Some experience in social media management or customer support would be an advantage.
• Confident handling of MS Office, Video editing tolos (Canva, Adobe Premiere) and common social media platforms (Instagram, Facebook, Youtube).
• Creativity, affinity for numbers, organisational talent and a meticulous way of working.
• Strong communication skills and enjoy working in a team.

Deine Benefits

• Flexible working hours that can be easily combined with your studies.
• Insights into the areas of customer service, social media and sustainability management.
• Your own area of responsibility with room to develop your own ideas and concepts.
• Our corporate culture is characterised by team spirit, open communication and a dynamic atmosphere, flat hierarchies and short decision-making paths.
• Uncomplicated interaction: We call each other by our first names and are not bound by dress codes.
• A wide range of additional benefits and employee services in a leading media company.