Wayfair

Food and Beverage Retail

5001+

United States

Come join the team that is reinventing home! Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

## **Employee Perks**

* As an employee of Wayfair, you will receive an employee discount on
* Full medical, dental, vision
* Matching 401k
* Employee discounts through Wayfair's Benefit Hub
* Competitive compensation

## What you’ll do:

* Serve as the Brand Ambassador of the Outlet and Wayfair by creating a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores online and in our app.
* Assist the Store Manager in bringing the Wayfair brand family to life by building a high performing customer centric team, and actively linking them in an authentic way to all channels.
* Establishes culture of accountability and ownership with the team; supports employees with set targets/goals and serves as a coach to help progress and improve (i.e. performance, KPI's and overall customer experience).
* Responds to (escalated) employee and/or customer issues, requests, or complaints to reach an effective resolution.
* Drives results against team KPIs through proactively identifying problems, roadblocks, and downstream impacts that may hinder the teams' progress; able to pivot and provide alternate solutions when faced with roadblocks or obstacles.
* Is able to clearly define tasks and effectively executes; Communicates timely, efficiently, and persuasively about individual and/or team goals and vision.
* Owns their team’s success; ensures the team understands the key business communication and proactively seeks to find the clarity vs. waiting to be told and allowing the topic to get lost
* Facilitates an inclusive work environment that everyone can feel comfortable being themselves; encourages team members to surface differing ideas or feedback regardless of level or tenure.
* Champions change and are able to guide the team through change even when the environment is ambiguous. Knows when to adjust and pivot from the original plan to obtain better results.
* Guides employees via personalized approach to achieve individual and team goals which are measured by reaching thresholds established by the business.

## What you'll need:

* 3+ years of leadership experience.
* Brick & mortar retail experience in furniture or home goods preferred.
* Exceptional analytical, problem-solving and decision-making skills.
* Proven ability to motivate, influence and inspire yourself and others.
* Track record of thriving in a fast paced and changing environment.

## Essential Functions:

* Excellent verbal communication skills.
* Excellent active listening skills.
* Excellent sales and customer service skills.
* Ability to anticipate customers' needs.
* Ability to recommend merchandise to customers.
* Ability to operate and learn the stores point-of-sale system
* Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.
* Ability to process information and merchandise through a computer system and POS register system.

## Physical Requirements:

* While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

**Working Hours:**

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday-Saturday 10:00AM - 7:00PM, and Sundays 10:00AM - 6:00PM. Employee shifts may include an hour before or after store hours and up to 4 hours before opening on receiving days.

Employment in this role will be contingent on successful completion of a background check. 

The pay for this position is $25.50-$27.75/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. This information is provided per the New York State Pay Transparency Law

**Assistance for Individuals with Disabilities**

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our .

**Need Assistance?**

For more information about applying for a career at Wayfair, visit our . 

**About Wayfair Inc.**  
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com. 

Employee

<p>Come join the team that is reinventing home! Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.</p>
<h2 id="employee-perks"><strong>Employee Perks</strong></h2>
<ul>
<li>As an employee of Wayfair, you will receive an employee discount on</li>
<li>Full medical, dental, vision</li>
<li>Matching 401k</li>
<li>Employee discounts through Wayfair&#39;s Benefit Hub</li>
<li>Competitive compensation</li>
</ul>
<h2 id="what-youll-do">What you’ll do:</h2>
<ul>
<li>Serve as the Brand Ambassador of the Outlet and Wayfair by creating a best in class customer experience by connecting them with the world&#39;s biggest and best home online assortment brought to life in our stores online and in our app.</li>
<li>Assist the Store Manager in bringing the Wayfair brand family to life by building a high performing customer centric team, and actively linking them in an authentic way to all channels.</li>
<li>Establishes culture of accountability and ownership with the team; supports employees with set targets/goals and serves as a coach to help progress and improve (i.e. performance, KPI&#39;s and overall customer experience).</li>
<li>Responds to (escalated) employee and/or customer issues, requests, or complaints to reach an effective resolution.</li>
<li>Drives results against team KPIs through proactively identifying problems, roadblocks, and downstream impacts that may hinder the teams&#39; progress; able to pivot and provide alternate solutions when faced with roadblocks or obstacles.</li>
<li>Is able to clearly define tasks and effectively executes; Communicates timely, efficiently, and persuasively about individual and/or team goals and vision.</li>
<li>Owns their team’s success; ensures the team understands the key business communication and proactively seeks to find the clarity vs. waiting to be told and allowing the topic to get lost</li>
<li>Facilitates an inclusive work environment that everyone can feel comfortable being themselves; encourages team members to surface differing ideas or feedback regardless of level or tenure.</li>
<li>Champions change and are able to guide the team through change even when the environment is ambiguous. Knows when to adjust and pivot from the original plan to obtain better results.</li>
<li>Guides employees via personalized approach to achieve individual and team goals which are measured by reaching thresholds established by the business.</li>
</ul>
<h2 id="what-youll-need">What you&#39;ll need:</h2>
<ul>
<li>3+ years of leadership experience.</li>
<li>Brick &amp; mortar retail experience in furniture or home goods preferred.</li>
<li>Exceptional analytical, problem-solving and decision-making skills.</li>
<li>Proven ability to motivate, influence and inspire yourself and others.</li>
<li>Track record of thriving in a fast paced and changing environment.</li>
</ul>
<h2 id="essential-functions">Essential Functions:</h2>
<ul>
<li>Excellent verbal communication skills.</li>
<li>Excellent active listening skills.</li>
<li>Excellent sales and customer service skills.</li>
<li>Ability to anticipate customers&#39; needs.</li>
<li>Ability to recommend merchandise to customers.</li>
<li>Ability to operate and learn the stores point-of-sale system</li>
<li>Technical acumen to learn necessary software; experience with Google Cloud G Suite, including Docs, Sheets, Slides, and forms preferred.</li>
<li>Ability to process information and merchandise through a computer system and POS register system.</li>
</ul>
<h2 id="physical-requirements">Physical Requirements:</h2>
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs</li>
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li>
</ul>
<p><strong>Working Hours:</strong></p>
<p>At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.</p>
<p>Our store hours are Monday-Saturday 10:00AM - 7:00PM, and Sundays 10:00AM - 6:00PM. Employee shifts may include an hour before or after store hours and up to 4 hours before opening on receiving days.</p>
<p>Employment in this role will be contingent on successful completion of a background check. </p>
<p>The pay for this position is $25.50-$27.75/hr however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. This information is provided per the New York State Pay Transparency Law</p>
<p><strong>Assistance for Individuals with Disabilities</strong></p>
<p>Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our .</p>
<p><strong>Need Assistance?</strong></p>
<p>For more information about applying for a career at Wayfair, visit our . </p>
<p><strong>About Wayfair Inc.</strong><br>Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.</p>
<p>No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.</p>
<p>We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: <a target="_blank" rel="noopener nofollow" href="https://www.wayfair.com/careers/privacy">https://www.wayfair.com/careers/privacy</a>). If you have any questions regarding our processing of your personal data, please contact us at <a target="_blank" rel="noopener nofollow" href="mailto:&#100;&#97;&#x74;&#x61;&#x70;&#114;&#111;&#x74;&#x65;&#x63;&#x74;&#105;&#x6f;&#x6e;&#x6f;&#102;&#102;&#x69;&#x63;&#101;&#x72;&#64;&#119;&#x61;&#x79;&#x66;&#97;&#105;&#114;&#46;&#x63;&#111;&#x6d;">&#100;&#97;&#x74;&#x61;&#x70;&#114;&#111;&#x74;&#x65;&#x63;&#x74;&#105;&#x6f;&#x6e;&#x6f;&#102;&#102;&#x69;&#x63;&#101;&#x72;&#64;&#119;&#x61;&#x79;&#x66;&#97;&#105;&#114;&#46;&#x63;&#111;&#x6d;</a>. If you would rather not have us retain your data please contact us anytime at <a target="_blank" rel="noopener nofollow" href="mailto:&#x64;&#x61;&#x74;&#97;&#x70;&#114;&#111;&#x74;&#101;&#x63;&#116;&#105;&#111;&#x6e;&#111;&#x66;&#x66;&#105;&#x63;&#x65;&#114;&#64;&#119;&#x61;&#121;&#x66;&#97;&#x69;&#x72;&#x2e;&#99;&#111;&#x6d;">&#x64;&#x61;&#x74;&#97;&#x70;&#114;&#111;&#x74;&#101;&#x63;&#116;&#105;&#111;&#x6e;&#111;&#x66;&#x66;&#105;&#x63;&#x65;&#114;&#64;&#119;&#x61;&#121;&#x66;&#97;&#x69;&#x72;&#x2e;&#99;&#111;&#x6d;</a>. </p>


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