Technical Support Specialist 60% - 100%

Technical Support Specialist 60% - 100%

Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.

The Technical Support Specialist plays a crucial role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.

Key Responsibility:

• Advanced Issue Resolution:

• Handle complex technical issues that require in-depth knowledge.
• Collaborate with Expert support for problem resolution.

• Mentor Junior support agents.

• Customer Escalations:

• Manage and resolve customer escalations effectively.
• Provide in-depth explanations and solutions for complex problems.

Knowledge:

• Advanced Technical Skills:

• Proficiency in using advanced troubleshooting tools.

• In-depth knowledge of hardware, software, and network configurations.

• Product/Service Configuration:

• Ability to guide customers through advanced product configurations.

• Understanding of integration with other systems and applications.

• Problem Analysis:

• Analytical skills to diagnose and solve complex technical problems.
• Root cause analysis to prevent recurring issues.

• Proven experience in technical support, with a strong technical background.
• Excellent communication and interpersonal skills.
• Analytical mindset and the ability to use data for decision-making.
• Customer-centric focus and a commitment to delivering high-quality support.
• Excellent communication skills, both written and verbal, in English and German.

• We offer a modern and safe working environment in the heart of the city of Winterthur.
• You are part of an agile, young team and shape our products sustainably with your ideas.
• We foster a healthy organizational culture which focuses on people and high-performance.
• We are working with the most recent technology collaborating with colleagues from different locations.
• You will play a decisive role in designing products in an omni channel payment start-up and work with leading companies in the financial industry on international projects.
• As an innovative start-up, we offer flexible structures and flat hierarchies.
• Cooperation with motivated colleagues and numerous personal development opportunities.

We are looking forward to hear from you.