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Case Cordinator Written By : GM - Ops Specialty : Case Management Approved by : Dr. Sreenivas Raju Department : Operations Acknowledged by HR : Yogitha Job Family : Apollo Radiology Int Employee Name : Facility : Location Emp Code : Updated as at : 8-Jan-22 1: Job Purpose Statement Case Coordinator is required to manage the case management cycle end to end. This includes receiving the cases, case classification, assignment basis the skill set, resource availability planning, rostering, prioritizing, managing escalated cases, client coordination and ensuring case completion within the agreed cycle time. 2: Principal Accountabilities Key Results Areas Key Performance Indicators
Handle case assignments, draft service plans, review case progress and determine case closure Handle each case with understanding and a goal of helping clients achieve wellness and autonomy
Establish and maintain effective relationships with the clients
Record cases information, complete accurately all necessary forms and produce statistical reports
Promote quality and cost-effective interventions and outcomes
Maintaining accurate, up-to-date case information
Monitor the TAT/Cycle time