Immense Group

Gambling Facilities and Casinos

201-500

Malta

**Come and join our journey!**

As part of the **Due Diligence team** in our **Payments and Risk Department**, you will be working in a team whose main objective is to process verification and KYC documents for our customers.

## Tasks

*   Evaluate, review, and approve KYC documents sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements, Payment Methods and 3rd Party Documents).
*   With high efficiency, work through verification cases maintaining speed, quality, and consistency of work
*   Communicate with customers over e-mail regarding their verification documents.
*   Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
*   Contribute to the team effort by meeting KPI's and SLA's
*   Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.

## Requirements

**We want you to:**

*   Be an excellent communicator in both verbal and written English
*   Be willing to work on shifts
*   Have a positive and can-do attitude with a flexible approach 
*   Enjoy learning and sharing your knowledge with others
*   Have prior experience in Customer Support and experience with KYC..
*   Have a genuine interest in iGaming and be eager to learn more.
*   Take pride in giving support to people with empathy and show engagement in delivering an excellent service.
*   Be a team player that can work independently.

## Benefits

**Employee benefits:**

*   Private health insurance
*   Free breakfast and lunch
*   Wellness allowance
*   Birthday leave
*   Company and Team building events
*   Relocation package to Malta including flight and 2 weeks of accommodation

And much more!

**Our recruitment process:**

*   Interview with our TA Specialist and hiring manager(s)
*   Reference check (two previous employers) and Police conduct

Employee

<p><strong>Come and join our journey!</strong></p>
<p>As part of the <strong>Due Diligence team</strong> in our <strong>Payments and Risk Department</strong>, you will be working in a team whose main objective is to process verification and KYC documents for our customers.</p>
<h2 id="tasks">Tasks</h2>
<ul>
<li>Evaluate, review, and approve KYC documents sent in by customers (e.g., Proof of ID, Proof of Address, Bank Statements, Payment Methods and 3rd Party Documents).</li>
<li>With high efficiency, work through verification cases maintaining speed, quality, and consistency of work</li>
<li>Communicate with customers over e-mail regarding their verification documents.</li>
<li>Escalate any suspicions and/or concerns to the AML and Fraud teams for review.</li>
<li>Contribute to the team effort by meeting KPI&#39;s and SLA&#39;s</li>
<li>Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.</li>
</ul>
<h2 id="requirements">Requirements</h2>
<p><strong>We want you to:</strong></p>
<ul>
<li>Be an excellent communicator in both verbal and written English</li>
<li>Be willing to work on shifts</li>
<li>Have a positive and can-do attitude with a flexible approach </li>
<li>Enjoy learning and sharing your knowledge with others</li>
<li>Have prior experience in Customer Support and experience with KYC..</li>
<li>Have a genuine interest in iGaming and be eager to learn more.</li>
<li>Take pride in giving support to people with empathy and show engagement in delivering an excellent service.</li>
<li>Be a team player that can work independently.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<p><strong>Employee benefits:</strong></p>
<ul>
<li>Private health insurance</li>
<li>Free breakfast and lunch</li>
<li>Wellness allowance</li>
<li>Birthday leave</li>
<li>Company and Team building events</li>
<li>Relocation package to Malta including flight and 2 weeks of accommodation</li>
</ul>
<p>And much more!</p>
<p><strong>Our recruitment process:</strong></p>
<ul>
<li>Interview with our TA Specialist and hiring manager(s)</li>
<li>Reference check (two previous employers) and Police conduct</li>
</ul>


Due Diligence Agent

Safer Gambling Analyst with Danish and English

Safer Gambling Analyst with Spanish and English

Safer Gambling Analyst with Swedish and English

Videoslots Limited logo

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.