Immense Group

Gambling Facilities and Casinos

201-500

Recruiter

Malta

At Immense Group, we are guided by our core values: **passion, boldness, and integrity**. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.

If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

## Tasks

**A taste of what you’ll do**

Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both **Finnish and English languages**.

*   Start your adventure by participating in our 3-week-long training on the job.
*   Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
*   Identify and support players in any difficulties they might encounter;
*   Provide explanations to customers about products/site/policies/ promotions, etc;
*   Update customer account/details with necessary information when needed;
*   Understand, guide, and support players in Safer Gambling;
*   Collaborate with our Fraud and payments team in customer queries;
*   Understand AML and report any suspicious activity.

## Requirements

**Who and what we are after?**

*   **A native Finnish speaker with minimum of C1 level of English**
*   Flexible and willing to work on a shift basis (days, afternoons, nights)
*   Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers
*   Exceptional organisation skills
*   Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

## Benefits

**Employee benefits**

*   **Private health insurance** – because your wellbeing matters to us
*   **Wellness allowance** – up to **€300** per year
*   Fresh and healthy **Breakfast & Lunch** prepared **everyday** in our penthouse kitchen – you can save up to €3,000 a year
*   **Birthday leave** – as we want you to celebrate your day
*   Company and team-building **events** – trust us, these are legendary
*   **Relocation package to Malta**, including flight and two weeks of accommodation
*   **Performance bonus** - **up to 10% of base salary** paid quarterly if you achieve your KPIs
*   **And much more** – see for yourself!

**Our Recruitment process**

*   Online Assessment  

*   Final interview with our Trainers

Meet all the eligible criteria? Apply today and join the Immense Group team.

Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’.

Employee

At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.
If you&#39;re someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!
<h2 id="tasks">Tasks</h2>
A taste of what you’ll do
Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in both Finnish and English languages.
<ul>
<li>Start your adventure by participating in our 3-week-long training on the job.</li>
<li>Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;</li>
<li>Identify and support players in any difficulties they might encounter;</li>
<li>Provide explanations to customers about products/site/policies/ promotions, etc;</li>
<li>Update customer account/details with necessary information when needed;</li>
<li>Understand, guide, and support players in Safer Gambling;</li>
<li>Collaborate with our Fraud and payments team in customer queries;</li>
<li>Understand AML and report any suspicious activity.</li>
</ul>
<h2 id="requirements">Requirements</h2>
Who and what we are after?
<ul>
<li>A native Finnish speaker with minimum of C1 level of English</li>
<li>Flexible and willing to work on a shift basis (days, afternoons, nights)</li>
<li>Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers</li>
<li>Exceptional organisation skills</li>
<li>Detail oriented with the ability to handle stressful situations while maintaining a positive attitude</li>
</ul>
<h2 id="benefits">Benefits</h2>
Employee benefits
<ul>
<li>Private health insurance – because your wellbeing matters to us</li>
<li>Wellness allowance – up to €300 per year</li>
<li>Fresh and healthy Breakfast &amp; Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year</li>
<li>Birthday leave – as we want you to celebrate your day</li>
<li>Company and team-building events – trust us, these are legendary</li>
<li>Relocation package to Malta, including flight and two weeks of accommodation</li>
<li>Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs</li>
<li>And much more – see for yourself!</li>
</ul>
Our Recruitment process
<ul>
<li>Online Assessment 
</li>
<li>Final interview with our Trainers
</li>
</ul>
Meet all the eligible criteria? Apply today and join the Immense Group team.
Please take the time to read our Candidate Privacy Policy – Immense prior to clicking ‘apply’.

Junior Customer Service Agent with Finnish and English

Safer Gambling Analyst with Danish and English

Safer Gambling Analyst with Spanish and English

Safer Gambling Analyst with Swedish and English

Videoslots Limited logo

user JOIN

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.