Join UK&Co, a leading name in Business Consulting and Services, as our new E-Commerce Head. We are seeking an innovative and strategic leader to drive our e-commerce initiatives, ensuring seamless integration with our business objectives. As the E-Commerce Head, you will be at the forefront of transforming our digital presence, leveraging cutting-edge technology and market insights to optimize online sales and enhance customer engagement. This role demands a visionary with proven experience in e-commerce management, adept at navigating the dynamic landscape of digital commerce while fostering a culture of excellence and collaboration. At UK&Co, you will have the opportunity to shape the future of our e-commerce strategy, working alongside a team of dedicated professionals committed to delivering exceptional service and value to our clients. If you are ready to lead in a vibrant and fast-paced environment, we invite you to bring your expertise to our team.
Manage product listings, descriptions, and pricing in the online store.
• Regularly update product information, images, and descriptions to ensure
accuracy, appeal, and consistency.
• Plan and execute seasonal and promotional campaigns to increase sales and
boost customer engagement.
• Analyse customer behaviour and trends to identify growth opportunities and
areas for improvement.
• Monitor website functionality and handle troubleshooting issues with the ecommerce platform, including technical problems and user experience
challenges.
• Coordinate with logistics and fulfilment teams to ensure timely and accurate
order processing and delivery.
• Collaborate with customer service teams to ensure seamless customer services,
high customer satisfaction, and resolve issues quickly through the online store.
• Analyse data from Google Analytics, CRM systems, and other tools to monitor
site traffic and customer behaviour
Developing and executing e-commerce strategies to drive online sales and
enhance the customer experience.
• Managing the day-to-day operations of the e-commerce platform, including
product listings, pricing, promotions, and inventory management.
• Collaborating with cross-functional teams, including marketing, product,
logistics, and IT, to ensure smooth e-commerce processes.
• Monitoring and analysing key performance indicators (KPIs) such as traffic,
conversion rates, sales, and customer satisfaction.
• Implementing digital marketing initiatives, such as SEO, SEM, email marketing,
and social media, to drive traffic and sales.
• Optimising the website for user experience, including navigation, search
functionality, and mobile responsiveness.
• Managing relationships with third-party vendors, including payment gateways,
logistics partners, and e-commerce platforms.
• Analysing sales performance and customer behaviour to identify opportunities
for improvement.
• Implementing A/B testing and conversion rate optimization (CRO) strategies.
Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field.
• 3-5 years of experience as an e-commerce manager or in a similar e-commerce
or digital marketing role.
• Strong understanding of online sales platforms (e.g., Shopify, Magento,
WooCommerce) and digital marketing strategies.
• Expertise in digital marketing techniques, including SEO, SEM, and social media
marketing.
• Proficient in web analytics tools (e.g., Google Analytics) and e-commerce
tracking tools.
• Excellent analytical skills and proficiency with CRM software and MS Excel.
• Knowledge of UX/UI principles and how they impact online sales.
• Strong problem-solving skills and ability to adapt to a fast-paced, evolving
industry.
• Solid communication and organisational skills, with the ability to manage
multiple projects simultaneously.
• Analytical mindset with the ability to derive actionable insights from data.
• Familiarity with e-commerce trends such as personalisation, chatbots, or AIdriven shopping experiences.
• Experience with inventory management and supply chain management.
• Strong financial acumen for managing e-commerce budgets and sales
forecasts.
• Multilingual proficiency to manage global e-commerce strategies, especially
regional languages in India.
• Experience with performance marketing, including paid advertising and
retargeting strategies