We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Community Support Representatives are all about helping and educating customers, and Partners. We help people resolve their issues and turn unhappy users into our most loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.
Tasks
- Resolve technical and account issues for our Partner Drivers through messaging and outbound phone interactions
- Escalate and support on any unforeseen issues, such as bugs / outages
- Ensure we provide a delightful experience to our PDs even when there is uncertainty on resolution steps
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary
Requirements
- Fluent in French
- Good knowledge of English (written and spoken)
- Currently living in Lisbon or willing to move
- Availability to work in rotating shifts from Monday to Sunday (essential)
- High proficiency using computers (typing, quickly navigating between various tools)
- Soft-skills to handle outbound phone interactions with our partner drivers
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues
- Passion for helping others and creating support experiences that exceed users' expectations
- Ability to troubleshoot problems and find speedy resolutions.