Director of Product Design B2B (Viator)

Director of Product Design | Viator

About Viator
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

As the Director of Product Design for B2B, you will report to the Sr Director of Product Design and work closely with a cross-functional team of engineers, product managers, and business leaders. This role requires a focus on solving complex operational and workflow challenges through thoughtful design and research, ensuring our operator-facing tools are efficient, intuitive, and impactful.

An online portfolio is required to apply.

What you'll do:

• Manage and develop a growing team of product designers and researchers
• Guide the team in simplifying and improving tools that help operators manage their business and integrate seamlessly via APIs.
• Collaborate closely with cross-functional teams including engineers, product managers, and product marketing.
• Work with teams across the company to align on priorities and create a clear vision for product design, research, and delivery.
• Influence the product roadmap, both short-term and long-term.
• Champion user-centered design and research processes, principles, and tools across the organization.
• Stay informed on competitor products and industry trends to identify opportunities for innovation.

What you have:

• 5+ years of experience leading and managing product design and research teams.
• 7+ years of experience working collaboratively with design, product, engineering, and user research teams.
• A proven history of designing high-quality digital products that have achieved measurable results, showcasing the depth and range of your design leadership capabilities.
• The ability to think critically and holistically to develop and implement an ambitious vision for the teams, users and the business as a whole.
• A strong portfolio of design projects that reflect expertise in B2B or SaaS product design, backend systems, or enterprise solutions.
• You can manage high work volumes, process multiple projects simultaneously, and follow up on projects with a strong sense of urgency.
• You are collaborative and organized with strong communication skills
• Expertise in utilizing data and metrics to inform design decisions and optimize the user experience.

What We Offer

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates.