Travel Arrangements

TravelLocal

11-50

Reduced prices on company products and partner offers.

Employee discounts

Adapt your start and end times around your life and workload.

Flexible working hours

Work from home for part of your working week.

Home Office

A budget or equipment to set up a proper workspace at home.

Home Office Equipment

Work fully remotely, from home or anywhere agreed.

Remote work

<p>Are you energetic, motivated and looking to make an impact in a travel startup? Are you a people person, able to engage with a multinational and multicultural audience of demanding travelers and agencies? </p>
<p>trip.me is an online platform for personalized travel connecting travelers directly to local agencies. We enable travelers to customize their travel experience completely and experience the world uniquely, and we empower local communities to build and grow their economies and develop tourism that is sustainable and mindful. </p>
<p>In this role, you will help deliver superb customer service and offer knowledgeable travel advice and support to our customers and partners. You need to be a confident communicator both verbal and written, able to multitask, organise yourself and own the role in a small, busy and thriving organisation. </p>
<h2>Tasks</h2>
<ul>
<li>Answer calls, emails and platform messages from travelers and partners, delivering trip.me standard of service</li>
<li>Set up systems, checks and processes to meet the partner and traveller needs to improve workflow and minimise errors</li>
<li>Become subject area expert on trip.me platforms and products, and be able to help internally and externally with user experience</li>
<li>Assist with bookings and follow up with customers to ensure satisfaction</li>
<li>Promote the trip.me brand on calls and at fairs and maximise sales opportunities when advising customers and partners.</li>
<li>Liaise with internal departments to resolve service issues and put procedures in place to mitigate them</li>
<li>Manage escalation and feedback calls, and mitigate impact by delivering outstanding care and service</li>
</ul>
<h2>Requirements</h2>
<ul>
<li>You have at least 1 year of experience in customer service</li>
<li>You speak fluent German (native preferred) and English (C2 minimum)</li>
<li>You have experience and an interest in tourism/travel</li>
<li>Customer service describes you – you understand customers’ needs and create solutions</li>
<li>You are able to cultivate relationships</li>
<li>You are capable of prioritizing, multi-tasking and handling high volume effectively</li>
<li>You are a strong and confident communicator</li>
<li>You are independent and able to own and shape the role, but a team player when it comes to achieving wider goals</li>
<li>You are comfortable with technology and able to use office software</li>
</ul>
<h2>Benefits</h2>
<ul>
<li>Full-time position with a competitive salary</li>
<li>A modern and easily accessible workplace in the heart of Berlin-Kreuzberg</li>
<li>Flat hierarchies in a motivated, international and fun team</li>
<li>Expand your network at tourism fairs</li>
<li>Yearly learning budget</li>
<li>Fun, friendly and international team and connections with travelers and partners all over the world</li>
<li>Awaydays, regular team lunches and activities</li>
<li>26 days of holiday when you join</li>
<li>Mentorship, training and support from day 1</li>
</ul>
<p>We are a fast growing startup in Berlin with a small team and every person we add to the team matters. We are looking for an exceptional person able to make an impact on the role and grow with us.</p>

Travel Support Specialist

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