Social Media Intern(6 Months Internship)

London, United Kingdom (hybrid)

Internship

Marketing and Communication

Location: London
Type: Full time internship/ 6 months /Starting mid-July 2026 or at latest early August

Role Overview

Accessible rail travel depends on systems that work reliably in live environments.

Our Passenger Assistance Management System turns passenger assistance requests into coordinated action inside live rail operations.

We are hiring a Social Media Intern to support Transreport’s social media and content activity, with a primary focus on engaging consumer audiences through Instagram. The role will also support LinkedIn and other B2B social media activities, though these will form a smaller part of the internship.

This is a hands-on role suited to someone creative, organised and interested in inclusive transport, accessibility, digital content and brand storytelling. The intern will support day to day social media planning, content creation, copywriting, scheduling and multimedia asset creation across Transreport and Passenger Assistance channels.

They will help develop editorial calendars, write post copy, create visual and multimedia content, schedule posts, support the creation and distribution of B2C newsletters, and maintain consistent communications across business and customer audiences.

Strategic Context

Transreport exists to remove structural barriers in rail travel. Our vision is that everyone has access to travel everywhere.

As a Series A technology company and recipient of a King’s Award, we operate across the UK, Japan and the EU, delivering award-winning accessibility and safety platforms that have supported over 10 million assistance requests for more than 1.8 million users.

As our social media and content activity continues to grow, we are looking to expand our capacity to deliver consistent, high-quality output across our channels.

Tasks

Social Media Planning and Management

Support the management of the B2C social media channel in priority ; B2B as a secondary focus.
Create and maintain the editorial calendar
Plan content around company priorities, campaigns, events, product updates, and sector news
Schedule and post content to help ensure regular, consistent social media output
Monitor social media channels and support basic engagement where appropriate
Maintain brand consistency across all social content

Content Creation

Write clear, engaging and accessible copy
Repurpose existing articles, case studies, reports, videos and internal updates into social content
Create simple branded assets, including graphics, illustrations, copy based designs, photos and short videos
Ensure copy and visuals reflect Transreport and Passenger Assistance tone of voice, accessibility standards and brand guidelines
Identify trends, insights and opportunities to improve content effectiveness and audience engagement
Support the creation of the B2C newsletter

Content Coordination

Gather information from internal teams to support social media content
Help maintain content plans, asset folders and publishing schedules
Support content around events, filming days, conferences, launches and awareness days

Social Media Analytics and Reporting

Monitor social media performance across the different channels and track key metrics including reach, engagement, follower growth, impressions and content performance
Monitor newsletter performance metrics, including open rates and click-through rates, and help identify opportunities for improvement

Requirements

Must Haves

Strong interest in social media, content creation, and digital storytelling
Good copywriting skills and attention to detail
Creative eye for visual content and layout
Confidence using social media platforms, especially Instagram and LinkedIn
Ability to create simple graphics, videos, or visual assets
Strong organisational skills
Ability to manage tasks and deadlines with support
Interest in accessibility, inclusive design, transport, technology, or social impact
Willingness to learn and take feedback
Understanding of social media metrics and performance measurement
Ability to manage Sendgrid or Mailchimp
Ability to work proactively and independently across a range of tasks in a lean, fast-moving team

Nice to Haves:

Experience creating social media content for a brand, organisation, university society, charity, or personal project
Experience using Canva
Video editing experience
Photography or image editing skills
Awareness of accessibility best practice in content creation
Experience using Notion, SharePoint, or similar planning tools

Tools and Platforms