Musiker

Tomplay Inc

11-50

Schweiz

The company reinvents sheet music by offering an interactive and immersive playing experience. Thanks to the unique technology, the interactive scores scroll automatically on your computer, tablet or smartphone screen synchronized with the music. Musicians of all levels can choose from over 40,000 pieces and play accompanied by high-quality recordings.

The many other features available, such as the option to slow down the tempo, record and listen back to yourself, share annotations with a teacher, and practice specific passages in a loop, make it easier and more enjoyable to learn music.

Our app is used by more than one million musicians, teachers, students and music schools worldwide, and it has won many awards. For more information, visit our website.

## Aufgaben

*   Prompt reply directly to users in a clear, polite and efficient way via different communication channels. Answer questions about the product, their account, technical issues, score suggestions, and sales offer for teachers and music schools.
*   Analyse, understand, and provide appropriate solutions for different user requests. This requires searching for the relevant user information (email account, payment date, subscription type, etc.) on different payment platforms and interfaces.
*   Be able to immediately transfer complex issues to the relevant person when you cannot solve them by yourself. To do this, you will be in regular contact with our technical team and our music production team.
*   Identify recurring problems and share this information with the customer service manager and the rest of the team. Sharing your suggestions and your ideas will play a key role in the development and improvement of our customer service.
*   Act as the main point of contact for German-speaking sales and partnership requests. Present the company to prospects (e.g. music schools and teachers) and manage the onboarding of new institutional accounts.
*   Identify and manage a pipeline of prospects by creating custom offers and by responding to sales inquiries in German or English.
*   Engage with German-speaking and international partners and be responsible for implementing custom solutions together with our technical and marketing teams.
*   Develop a greater understanding of the product. Familiarising yourself with new content and features on our app.

## Qualifikation

*   Your native language is German. You have impeccable writing skills and excellent verbal communication skills in this language and are also fluent in English.
*   You are customer oriented and passionate about helping people. You understand the importance of offering excellent customer service by taking the person, as well as their problem, into account. You are patient and can quickly understand the overall situation of the user.
*   You have great presentation skills and you have previous experience in customer service and/or sales role using software tools.
*   You are autonomous, you can multitask and you can make good decisions under time pressure.
*   You have strong attention to detail and are very organized.
*   You have great presentation skills and you have previous experience in customer service and/or sales roles using software, learn how to use new software.
*   You play a musical instrument and have some basic knowledge of music theory.
*   A reliable internet connection and a quiet workspace are required for this remote role.

## Benefits

*   Competitive fixed salary with a performance-based bonus.

Freelance

<p>The company reinvents sheet music by offering an interactive and immersive playing experience. Thanks to the unique technology, the interactive scores scroll automatically on your computer, tablet or smartphone screen synchronized with the music. Musicians of all levels can choose from over 40,000 pieces and play accompanied by high-quality recordings.</p>
<p>The many other features available, such as the option to slow down the tempo, record and listen back to yourself, share annotations with a teacher, and practice specific passages in a loop, make it easier and more enjoyable to learn music.</p>
<p>Our app is used by more than one million musicians, teachers, students and music schools worldwide, and it has won many awards. For more information, visit our website.</p>
<h2 id="aufgaben">Aufgaben</h2>
<ul>
<li>Prompt reply directly to users in a clear, polite and efficient way via different communication channels. Answer questions about the product, their account, technical issues, score suggestions, and sales offer for teachers and music schools.</li>
<li>Analyse, understand, and provide appropriate solutions for different user requests. This requires searching for the relevant user information (email account, payment date, subscription type, etc.) on different payment platforms and interfaces.</li>
<li>Be able to immediately transfer complex issues to the relevant person when you cannot solve them by yourself. To do this, you will be in regular contact with our technical team and our music production team.</li>
<li>Identify recurring problems and share this information with the customer service manager and the rest of the team. Sharing your suggestions and your ideas will play a key role in the development and improvement of our customer service.</li>
<li>Act as the main point of contact for German-speaking sales and partnership requests. Present the company to prospects (e.g. music schools and teachers) and manage the onboarding of new institutional accounts.</li>
<li>Identify and manage a pipeline of prospects by creating custom offers and by responding to sales inquiries in German or English.</li>
<li>Engage with German-speaking and international partners and be responsible for implementing custom solutions together with our technical and marketing teams.</li>
<li>Develop a greater understanding of the product. Familiarising yourself with new content and features on our app.</li>
</ul>
<h2 id="qualifikation">Qualifikation</h2>
<ul>
<li>Your native language is German. You have impeccable writing skills and excellent verbal communication skills in this language and are also fluent in English.</li>
<li>You are customer oriented and passionate about helping people. You understand the importance of offering excellent customer service by taking the person, as well as their problem, into account. You are patient and can quickly understand the overall situation of the user.</li>
<li>You have great presentation skills and you have previous experience in customer service and/or sales role using software tools.</li>
<li>You are autonomous, you can multitask and you can make good decisions under time pressure.</li>
<li>You have strong attention to detail and are very organized.</li>
<li>You have great presentation skills and you have previous experience in customer service and/or sales roles using software, learn how to use new software.</li>
<li>You play a musical instrument and have some basic knowledge of music theory.</li>
<li>A reliable internet connection and a quiet workspace are required for this remote role.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Competitive fixed salary with a performance-based bonus.</li>
</ul>


Customer Service and Sales Specialist (German native speaker, remote)

Tomplay Inc logo

Es gelten die Google {privacyLink} und {termsLink}.

Benefits

Medien

Wir haben aktuell keine offenen Stellen zu besetzen

Keine offenen Stellen

Büros

Offene Stellen

Werte

Videos

Du hast eine Frage?

Initiativbewerbung

Wir senden dir per E-Mail einen Link zu diesem Job.

Gerade keine Zeit? Bewirb dich später!

Wir prüfen derzeit Ihr Konto. Sobald unsere Manager es freischalten, können sich die Bewerber für diese Stelle bewerben.

Änderungen werden erst sichtbar, wenn Sie Ihre Stelle veröffentlichen.

Dies ist eine Vorschau Ihrer Stellenanzeige.

Interessiert?

Die Stelle {jobTitle} wurde archiviert oder die Bewerbungsfrist ist abgelaufen.

Diese Stelle ist nicht mehr verfügbar

Recruiting Team

Unsere anderen offenen Positionen

Bitte berücksichtigen Sie unsere offenen Stellen.

Wir akzeptieren keine Initiativbewerbungen mehr

Sind Sie eine professionelle Fachkraft auf der Suche nach dem nächsten beruflichen Abenteuer? Bei {companyName} schätzen wir engagierte Personen, die eine neue Perspektive in unser Team einbringen können.

Auch wenn wir derzeit keine offene Stelle haben, die Ihren Anforderungen entspricht, könnten Ihre einzigartigen Fähigkeiten und Erfahrungen vielleicht in Zukunft hervorragend zu uns passen.

Zur Einreichung Ihrer Initiativbewerbung, verwenden Sie bitte das Bewerbungsformular auf der rechten Seite, um Ihren Lebenslauf und Ihr Anschreiben hochzuladen. Achten Sie darauf, dass Sie die gewünschte Position im Anschreiben erwähnen.

Unser engagiertes Recruiting-Team wird sich an Sie wenden, sobald es eine Stelle gefunden hat, die perfekt zu Ihren Fähigkeiten passt.

So bewerben Sie sich

Alle offenen Stellen und Jobs von {companyName}. {companyName} wartet auf deine Bewerbung!

Jobs bei {companyName}: Entdecke alle unserer {jobsCount} offenen Stellen und werde Teil unseres Teams!

Jobs bei {companyName}: Entdecke unsere {jobsCount} offenen Stellen! Mach den nächsten Karriereschritt und bewirb dich noch heute!

Jobs bei {companyName}: Wir suchen Verstärkung! Entdecke alle {jobsCount} offenen Stellen und werde Teil unseres Teams. Bewirb dich noch heute!

Jobs bei {companyName}: Wir suchen {jobsCount} neue Mitarbeitende zur Verstärkung unseres Unternehmens. Bewirb dich jetzt und werde Teil unseres Teams!

Jobs bei {companyName}: Wir suchen Verstärkung für unser wachsendes Team - Entdecke alle unsere aktuell {jobsCount} offenen Stellen und bewirb dich noch heute!

Jobs bei {companyName}: Wir suchen Verstärkung für unser wachsendes Team. Entdecke alle unsere derzeit {jobsCount} offenen Positionen und bewirb dich noch heute!

Wir suchen {jobsCount} neue Mitarbeitende für unser Unternehmen. Bereit für den nächsten Karriereschritt? Dann bewirb dich noch heute und werde Teil unseres Teams!

Keine passenden Stellen bei {companyName} verfügbar? Du musst nicht warten: Bewerbe dich noch heute initiativ und eröffne neue Karrierechancen für morgen!