CRM Manager (d/f/m)

Timeless Investments, headquartered in Berlin, is pioneering investment in rare collectibles (e.g. vintage watches, classic cars, artworks, exclusive sneakers and more), making them accessible, affordable and tradable. As one of the world's first companies to use cutting-edge blockchain technology, we have already offered investments in more than 500 collectibles to our 70,000+ private investors, with shares available from as little as €50 each.

• Using your lifecycle management and CRM expertise, you will plan, build and manage high-performing messaging campaigns across multiple channels (email, push), including audience selection, trigger qualification, segmentation, set up, send out and campaign analysis
• Together with the team, you will identify opportunities to drive product adoption, engagement, and retention, as well as cross- and up-sell behaviour
• You will own the campaign creation process with relevant departments and be the point of contact for campaign stakeholders
• You will carefully monitor individual campaign performance, adjusting and adapting as needed and collecting insights to optimise future campaign activity (A/B testing)
• Using your segmentation tactics knowledge, you will develop target groups and communication concepts for individual sales pitches using marketing automation
• Together with relevant stakeholders, you will compile, consolidate, and systematically maintain customer data
• You will support other departments with the definition of requirements and functionality needed to further develop our CRM strategies
• You will provide junior team members with support and expertise in the execution of lifecycle and CRM programs

• You have at least 4+ years work experience in a similar CRM role and a track record of success in CRM, preferably as a lifecycle and CRM manager
• Bachelor’s degree in Marketing, Business Administration, Information Technology, and Economics or equivalent professional experience
• A professional working knowledge of CRM tools, Metabase, Google Analytics & Firebase, and experience with SQL is a plus
• You are structured and have meticulous organisational skills
• You are a planner, a collaborator, and an excellent project manager; Google Drive is your second home
• Your proven ability to collect, analyse and derive insights from customer and business data
• Passion for fintech is a plus
• You have English language fluency with excellent written and verbal communication skills, ideally you are also fluent in German
• Your demonstrated ability to work cross-functionally with a range of stakeholders and departments

• Your Chance: You can take an active role in shaping new fintech technologies and democratising the collectibles market
• Happy work-life balance: We offer you 30 days of holiday, flexible working hours, a hybrid working model and the opportunity to work remotely!
• We care: Because your physical and mental well-being is important to us, you can lease a JobRad and receive mental health support from nilo.health!
• Progress is the key to success: An annual budget of €1,800 for your professional and personal development
• Team spirit: Whether founder or intern, we work hands-on. A dedicated team works together on a product we all love!
• The New Normal: We promote remote work by providing home office equipment, as well as weekly virtual coffee dates and digital team events
• Nobody knows better than you what you need to give your best. Let us know and we'll try to make it happen!

Perfect, please send us your CV. With pleasure we look forward to getting to know you.

At Timeless Investments, it goes without saying that all applicants receive equal opportunity – regardless of gender, nationality, religion, language, origin, age, appearance, culture, body, social or economic status, or sexual orientation. We embrace diversity and aspire to grow together while creating an inclusive work environment in which diversity and uniqueness are celebrated.