Outsourcing and Offshoring Consulting

TDCX

Spain

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!  
  
**Who is TDCX?**

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising, social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies, looking to tap the region’s growth potential.

We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.

From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks get in touch to find out more about what’s in store when you embark on a career with TDCX.

## Tasks

**Main mission and responsibilities:**

Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.

**What does your day-to-day life look like?**

Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.

*   Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.
*   Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.

**Key Responsibilities:**

*   Support calls and solve possible issues with the service.
*   Handling remote corrections
*   Escalating possible issues to tier 2 when unable to resolve the issue.
*   Prioritize and coordinate tasks and assignments.
*   Documenting each call with relevant and necessary information

## Requirements

**Requirements:**

*   Passion to create excellent customer experience.
*   BA/BS degree or equivalent practical experience.
*   Norwegian as a native speaker and C1 level in English.
*   Attention to detail and technical orientation (to solve remote corrections)
*   Good communication skills, and ability to explain technical details in layman's terms.
*   Strong empathy as you will be handling issues in a healthcare environment.
*   Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
*   Previous customer service experience is an advantage.
*   Comfortable working in a contact center environment and eager to observe a shift schedule which may include weekends and night shifts.

## Benefits

**Top reasons to work with TDCX:**

Attractive remuneration, great perks, and performance incentives

*   Comprehensive medical, insurance, or social security coverage
*   Premium workspaces
*   Engaging activities and recognition programs
*   Strong learning and development plans for your career growth
*   A positive culture for you to #BeMore at work
*   Easy-to-locate area with direct access to public transport
*   Flexible working arrangements
*   Be coached and mentored by experts in your field
*   Join a global company with 26 years of experience and hundreds of industry awards

We are looking to fill this role by November 13th. Please apply if you believe you are ready for the next step in your career!

Contract

Entry level

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! 
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising, social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new-economy companies, looking to tap the region’s growth potential.
We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning hundreds of industry awards, including being one of the best companies to work for in Asia.
From our premium workspaces, above-industry average compensation packages, career opportunities, and workplace perks get in touch to find out more about what’s in store when you embark on a career with TDCX.
<h2 id="tasks">Tasks</h2>
Main mission and responsibilities:
Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve.
What does your day-to-day life look like?
Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.
<ul>
<li>Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.</li>
<li>Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.</li>
</ul>
Key Responsibilities:
<ul>
<li>Support calls and solve possible issues with the service.</li>
<li>Handling remote corrections</li>
<li>Escalating possible issues to tier 2 when unable to resolve the issue.</li>
<li>Prioritize and coordinate tasks and assignments.</li>
<li>Documenting each call with relevant and necessary information</li>
</ul>
<h2 id="requirements">Requirements</h2>
Requirements:
<ul>
<li>Passion to create excellent customer experience.</li>
<li>BA/BS degree or equivalent practical experience.</li>
<li>Norwegian as a native speaker and C1 level in English.</li>
<li>Attention to detail and technical orientation (to solve remote corrections)</li>
<li>Good communication skills, and ability to explain technical details in layman&#39;s terms.</li>
<li>Strong empathy as you will be handling issues in a healthcare environment.</li>
<li>Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.</li>
<li>Previous customer service experience is an advantage.</li>
<li>Comfortable working in a contact center environment and eager to observe a shift schedule which may include weekends and night shifts.</li>
</ul>
<h2 id="benefits">Benefits</h2>
Top reasons to work with TDCX:
Attractive remuneration, great perks, and performance incentives
<ul>
<li>Comprehensive medical, insurance, or social security coverage</li>
<li>Premium workspaces</li>
<li>Engaging activities and recognition programs</li>
<li>Strong learning and development plans for your career growth</li>
<li>A positive culture for you to #BeMore at work</li>
<li>Easy-to-locate area with direct access to public transport</li>
<li>Flexible working arrangements</li>
<li>Be coached and mentored by experts in your field</li>
<li>Join a global company with 26 years of experience and hundreds of industry awards</li>
</ul>
We are looking to fill this role by November 13th. Please apply if you believe you are ready for the next step in your career!

Customer Care Specialist with Danish and English

Google {privacyLink} and {termsLink} apply.

Benefits

Media

We don't have any open positions at the moment

No available jobs

Offices

Open positions

Values

Videos

Do you have a question?

Spontaneous Application

We’ll send a link to this job to your email.

No time? Just apply later

We are reviewing your account. Once our managers approve it, candidates will be able to apply for this job.

Changes are not visible until you publish your job.

This is a preview of your job ad.

Interested?

The job {jobTitle} was archived or the deadline has passed.

This job is no longer available

Recruiting Team

Our other open positions

We no longer accept spontaneous applications

Are you a talented professional seeking your next career adventure? At {companyName}, we appreciate proactive individuals who can bring a fresh perspective to our team.

While we may not have an immediate job opening that precisely matches your needs, your distinctive experiences and talents might be an excellent fit for us in the future.

To submit your spontaneous application, please use the application form on the right to upload your CV and cover letter. Ensure that you mention your desired position in the cover letter.

Rest assured, our dedicated recruiting team will reach out to you once they identify a role that aligns perfectly with your skills and aspirations.

How to apply

Looking for a job at {companyName}? JOIN works directly with {companyName} to bring you all their open positions. Apply now with JOIN.com.

Jobs at {companyName}. Browse all open positions and become part of our team! Open positions: {jobsCount}

Jobs at {companyName}. Browse our open jobs and join us! We currently have {jobsCount} available jobs. Step up your career and apply today!

Jobs at {companyName}. Browse all our open positions and become part of our team! We have currently {jobsCount} jobs available. Apply today to join us!

Jobs at {companyName}. Browse all open positions and become part of our team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Jobs at {companyName}. Browse all our open positions and become part of our growing team! We are currently looking for {jobsCount} additions to our company. Apply today!

Browse all our open positions and become part of our team! We are looking for {jobsCount} additions to our company. Take the next step in your career and apply today!

No suitable positions available at {companyName}? Don't wait! Submit a spontaneous job application today and unlock your career possibilities tomorrow.