Client Servicing Manager – Events & Experiences

About the Role

We are looking for an experienced client-facing professional to manage key accounts and coordinate the delivery of events and brand experiences. The role involves understanding client expectations, translating briefs into actionable plans, and working with internal teams to ensure projects run smoothly from initial discussions through final execution.

This opportunity is suited to someone who enjoys relationship management, managing multiple stakeholders, and finding practical solutions in a fast-paced event environment.

Key Responsibilities

• Build and maintain long-term relationships with clients across assigned accounts.
• Gather project briefs, understand business goals, and convert client requirements into clear execution plans.
• Work closely with creative, production, operations, and other teams to coordinate project delivery.
• Keep clients informed about progress, timelines, deliverables, and any changes that may affect execution.
• Address concerns promptly and recommend suitable alternatives when challenges arise.
• Monitor project milestones to ensure commitments are met within agreed timelines.
• Maintain account updates, prepare progress reports, and collect feedback after event completion.
• Identify opportunities to expand existing accounts and develop stronger client partnerships.
• Track developments in the events and experiential marketing space to contribute relevant ideas and recommendations.

Requirements

• At least 5 years of experience in client servicing, account management, or a similar client-facing function.
• Prior experience in event management, experiential marketing, exhibitions, or related industries is preferred.
• A bachelor’s degree in business, marketing, hospitality, or a relevant discipline.
• Strong experience handling client relationships, coordinating deliverables, and managing expectations.
• Excellent verbal and written communication skills.
• Ability to organize multiple projects, prioritize competing demands, and work with tight deadlines.
• Working knowledge of MS Office and client or account management tools.
• Strong problem-solving, follow-through, and attention to detail.
• Candidates must currently be based in Mumbai.