XR Customer Success Specialist

Put smiles on faces of people who need it! We're looking for a XR Customer Success Specialist to expand our XR healthcare platform throughout the Netherlands! At SyncVR Medical, it’s our mission to connect the best Virtual/Augmented Reality applications to hospitals, and we’re doing that in 250 European hospitals already. So... Do you want to make an impact on the lives of patients and healthcare professionals? Do you want to lead SyncVR Medical towards market domination? Let’s roll!

You will make nurses incredibly happy and successful in using VR in their day to day practice, by:

• Turning at least 25 customers from 'average' to insanely happy in the first 12 months;
• Implementing XR technology in hospitals by providing training and managing a variety of hospital departments;
• Providing product insights from the market for our XR software development team

You will work together with the Business Developers who do all the great work to get customers on board - that's when your job starts! And next to that responsibility... everything that is necessary for SyncVR Medical becoming the largest medical XR platform in Europe.

Whether you have work experience as a nurse, Customer Success, or simply passion for healthcare, this role may be for you. These are the requirements that will make you successful:

• You are able to provide great implementation support to nurses and physicians in hospitals;
• You speak Dutch fluently and are knowledgeable about the Dutch healthcare market;
• You are interested in (XR) technology;
• You are used to working remotely;
• You are keen to travel by public transport to visit customers - a lot :)!;
• You choose this job with a specific reason - let us know why!

You are entering a start-up. This means you get complete freedom and responsibility by working on high impact projects instead of tasks. You determine your own hours, where you work, and how many holidays you need. Moreover, the market-competitive salary range is €2500 - €3500 (depending on your skills / experience) and you can become part of our stock-option program through which you become a co-owner of SyncVR! The main reason why people join our team is that we all get up in the morning fueled by the idea that we make an impact on people's lives.

• We went through a re-organisation in 2023, which led to introducing this role. As a result, you will have impact on what the tasks in the role look like - everything to improve nurse happiness!
• All salaries are transparent throughout the team: everyone knows what everyone earns so that compensation is 100% fair and open.