Service Desk Specialist

We are looking for a skilled IT Support / Service Delivery Analyst to join our team and provide reliable onsite technical support. The ideal candidate should have hands-on experience with Windows, Microsoft 365, Active Directory, SCCM, ServiceNow, hardware/software troubleshooting, and basic networking.

* Provide onsite IT support and troubleshooting for hardware/software issues.

* Support Windows, Microsoft 365, Active Directory, SCCM & ServiceNow.

* Install and maintain laptops, printers, workstations and network equipment.

* Handle user accounts, permissions, incidents and service requests.

* Assist with IT rollouts, cabling and vendor coordination.

* Strong English, communication and problem-solving skills required.

* 2–4 years of IT experience preferred.

2–4 years of IT Support experience or relevant IT degree
English and Romania languages required

* Strong knowledge of Windows 10/11 & Microsoft Office 365

* Experience with Active Directory & SCCM

* Knowledge of OneDrive, Cloud technologies & ServiceNow

* Hardware, software and network troubleshooting skills

* Good English communication and customer-service skills

* Strong problem-solving and teamwork abilities

* Ability to work independently and under pressure

* Driving licence preferred

* Willingness to work occasionally outside business hours/weekends

Its a freelance contract + extendable