At Street Smash Burgers, we believe that the success of a growing brand starts with the people who build it every day. We are a young, ambitious company with a presence in Portugal, Italy, Switzerland, and Spain, combining operational efficiency, innovation, and a strong team culture. With an expanding structure and a dynamic environment, we are looking to strengthen our IT area with an experienced, self-driven, and results-oriented professional.
Responsibilities:
Act as the first point of contact for user incidents and requests.
- Troubleshoot and resolve issues with computers, printers, email, passwords, applications, and network.
- Set up and configure equipment for new hires (laptops, mobiles, accounts).
- Manage user provisioning and deprovisioning, permissions, and access rights.
- Install, update, and maintain software across devices.
- Log and track incidents in the ticketing system, ensuring timely resolution.
- Escalate complex issues to Level 2/3 or specialist teams (systems, networks).
- Maintain an accurate inventory of company hardware and software.
- Support store technology (POS systems, tablets, connectivity) as new locations open.
Continuously improve support processes and documentation.
Key Requirements:
3 years of experience in IT support, helpdesk, or a similar role.
- Solid knowledge of Windows environments, Microsoft 365, and common business applications.
- Familiarity with ticketing tools and remote support.
- Basic understanding of networks, hardware, and user access management.
- Strong problem-solving skills and a patient, service-oriented attitude.
- Ability to juggle multiple requests and prioritise under pressure.
- Fluent English and Spanish; additional languages (Portuguese, Italian) are a plus.
A proactive, roll-up-your-sleeves attitude and genuine willingness to help.
What we offer:
- The chance to join a solid, growing company with a collaborative culture and team spirit.
- Autonomy and direct influence in shaping the IT Department.
- Compensation aligned with experience, plus the company's current benefits.
- Ongoing training and professional develop