Junior Account Manager (Remote) - Client Success (EU Clients)

You’ll support our clients while we source and deliver products from Asia to Western Europe. Your job is to keep communication clean, keep tasks moving, and make sure clients always know the next step.

• Reply to client messages (email / WhatsApp) in a clear, friendly, professional way.
• Send weekly status updates using our template (what’s done, what’s next, what we need).
• Collect missing info from clients (specs, quantities, deadlines, delivery info).
• Spot issues early (delays, missing approvals, unclear specs).
• Escalate to your manager fast with facts + options.
• Help keep everything organized so nothing gets missed.
• Maintain clean records: quotes, approvals, product specs, shipping details.
• Use templates and checklists consistently.
• Suggest small improvements when you see repeat problems.

• 1+ year in a coordination role (customer support, operations, assistant PM, account support)
  or strong internship / trainee experience with proof you can handle responsibility
• Strong written + spoken English
• Very organized and detail-focused
• Reliable: you don’t disappear, you follow through

Nice-to-have

• Any experience with e-commerce, sourcing, manufacturing, logistics
• German language
• Experience with clients (B2B or B2C)

• Remote-first (work from anywhere)
• Paid onboarding + weekly mentorship
• Clear growth path (Junior → Account Manager → Senior)
• Monthly performance bonus (based on communication + follow-ups)
• 90-day salary review (raise if you hit targets)
• Tools/equipment or internet support budget
• Annual learning budget (courses/certifications)