Female Customer Service Executives

Join SRITRIMS (FAR EAST) LIMITED, a distinguished name in the Apparel Manufacturing industry, as a Customer Service Executive. With a presence in Hong Kong, Guangzhou, China, and operations extending to countries like Sri Lanka, India, and Bangladesh, we specialize in producing high-quality garment accessories such as buttons, zippers, and beads. As part of our dynamic team, you will play a pivotal role in ensuring exceptional customer satisfaction by addressing inquiries, providing product information, and supporting our esteemed clientele. This position requires excellent communication skills, a proactive approach to problem-solving, and the ability to adapt in a fast-paced environment. At SRITRIMS, we value innovation and are committed to continuous improvement to meet the evolving demands of the fashion industry. Be part of a company that is not only renowned for its quality products but also for its dedication to maintaining strong relationships with leading garment manufacturers worldwide.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, ensuring high levels of customer satisfaction.
• Coordinate with internal departments such as sales, production, and logistics to resolve customer issues and ensure the timely delivery of products.
• Maintain accurate customer records and update information in the company's database to ensure smooth communication and service continuity.
• Provide product information and support to customers, helping them select suitable garment accessories based on their specific needs and preferences.
• Gather and analyze customer feedback to identify areas of improvement in service delivery and work with management to implement necessary changes.

• Freshers Welcome.
• Minimum of 1 year of experience in customer service within the apparel manufacturing industry.
• Excellent communication skills, both written and verbal, with proficiency in English.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to multitask and manage time effectively in a fast-paced environment.

Attractive salary

Join SRITRIMS (FAR EAST) LIMITED as a Customer Service Executive. Elevate your career in a dynamic, internationally recognized company committed to quality and innovation in apparel manufacturing.