Market Research Support Agent (m/f/x)

The Spectos Group is a leading technology company in the field of performance monitoring and quality improvement.

With our innovative solutions, we help renowned clients to continuously enhance the quality and performance of their services, thereby creating outstanding customer experiences and fostering long-term client satisfaction.

We take immense pride in our precision, reliability, and data expertise, which are the cornerstones of our success.
To further strengthen our dynamic team in Birmingham, we are currently looking for a communicative and detail-oriented Market Research Support Agent (m/f/x) who is eager to contribute to our mission.

• Contacting businesses via telephone to invite them to participate in our Quality of Service research study
• Checking eligibility using a computer-assisted questionnaire
• Maintaining accurate and up-to-date records in the CRM system
• Sending follow-up emails and reminders to potential candidates
• Monitoring response rates and reporting progress to project managers
• Supporting the optimization of outreach processes and communication templates

• Strong communication skills: Confident, friendly, and professional telephone manner when speaking with business contacts.
• Excellent interpersonal skills: Ability to quickly build rapport with business representatives and decision-makers.
• Organisational skills: Capable of managing structured call lists, tracking recruitment status, and maintaining accurate records
• Basic IT proficiency: Confident using CRM systems and spreadsheets in a Google Workspace environment (Gmail, Gsheet, Gdoc).
• Self-motivated and proactive: Able to manage outreach independently and deliver results with minimal supervision.
• Attention to detail: Accurate handling of business data and diligent record-keeping.Fluent in English: Both written and spoken. (CEFR C2)

You can work in this position on a full-time or part-time basis. After a one-week training period in Coleshill, Birmingham, it is also possible to work remotely.

We look forward to receiving your application.